W2 contract || Terminal Management System Consultant

Location

Houston, TX (Onsite from day one)

Duration

12+ months (W2 contract)

Experience

• 8+ years of hands-on experience troubleshooting, configuring, and supporting PLC and HMI systems, including current and legacy hardware and PLC programming platforms such as Rockwell Studio 5000, Emerson PAC Machine Edition, B&R Automation Studio.
• HMI Application Experience: FactoryTalk View SE, Inductive Automation Ignition.
• 7-10 years of experience supporting Terminal Automation Systems (Toptech TMS) and/or Operational Technology (OT) environments within refined fuels or related industrial domains.

Primary Technical Skills

• TMS (Terminal Management System) TMS6 / TMS7 support and troubleshooting
• Linux / Red Hat command-line operations, log analysis, service and process management
• MySQL basic queries, transaction and data validation
• OT integrations & transaction flow knowledge (Toptech, Tabs/TDS, Digi, Railman)
• Ability to troubleshoot application, system, and integration issues in an OT environment

Secondary ITSM / Operational Skills

• Incident Management: issue triage, troubleshooting, and resolution
• P1 / P2 Incident Handling experience in participating in critical incidents and bridge calls
• Root Cause Analysis (RCA): identify root causes and implement corrective/preventive actions
• Vendor Escalations: coordination with third-party vendors for issue resolution and tracking
• Experience working within ITSM processes (incident, escalation, communication, closure)

Work Requirements

• Flexible to work US night shifts
• Willing to participate in rotational on-call support