W-12 Inbound Admin Clerk 1st Shift

Schedule/Shift

1st Shift Monday - Friday 7am - 3:30pm ($18/hr)

Job Purpose

To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

Essential Duties And Responsibilities

• Enter customer orders and scan / index documents as required.
• Schedule the pick ups and delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes in pick up and delivery schedules and potential service failures.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Aid local dispatcher in updating of Tee Cards.
• Perform other tasks as assigned by manager.

Additional Responsibilities

• Positive telephone personality.
• Capable of being trained to be 'Phone Assertive'.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1 - 2 years of clerical experience.
• Basic transportation / logistics experience.

Education And/or Experience Required

• A high school diploma or general education diploma (GED) is preferred.

Benefits

• 401(k) matching.
• Medical/Dental/Vision insurance.
• Employee discount.
• Flexible spending account.
• Health savings account.
• Paid time off.
• Sick Days.
• Long-term Disability Insurance.
• Short-term Disability Insurance.
• Accidental Insurance.
• Critical Illness Insurance.
• Disability Insurance.