VTC Technician

Abile Group has an exciting and challenging opportunity for a VTC Technician on a 10-year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. The team supports innovative design, engineering, procurement, implementation, operations, sustainment, and disposal of user-facing and data center IT services across multiple networks and security domains at worldwide locations to advance the IC mission.

About the Role

The right candidate will handle all responsibilities independently and professionally, ensuring seamless VTC operations and support.

Responsibilities

• Operations & Incident Management
  • Monitors live VTC sessions, hardware, and conferences using Cisco TMS and CMS to preemptively identify audio/video issues.
  • Acts as the first responder for VTC issues, providing immediate remote support (via VNC Viewer or TMS remote control) and in-person technical assistance when required.
• Ticketing & Trending
  • Leverages the Service Plus ticketing system to maintain accountability of problems and resolutions, identifying trends to recommend system improvements.
• Scheduling & Event Coordination
  • Event Management: Schedules and manages local and remote AV/VTC events, including reservation of physical room space across NCE Campus East and West.
  • Network Coordination: Resolves scheduling conflicts for NGA conference rooms across multiple networks.
  • Secure Comms: Schedules Joint Worldwide Intelligence Communications System (JWICS) VTCs for external agencies using the integrated JWICS scheduling system.
  • Session Services: Assists customers with recording VTC sessions as needed.
• Engineering & Installation
  • Performs new hardware installations, implements software/firmware upgrades, and modifies existing setups across multiple vendor models of collaboration endpoints.
  • Collaborates with engineering teams to resolve complex or out-of-scope issues.
• Documentation & Training
  • Develops and maintains operational documentation, including step-by-step troubleshooting guides for varying levels of support staff.

Requirements

• Clearance: TS/SCI with ability to obtain a CI Poly.
• Education & Experience:
  • Bachelor’s degree plus 6+ years of experience.
  • 3+ years of progressive experience in A/V operations, IT support, or VTC administration.
• Certifications:
  • DoD 8140 IAT Level II Compliance or higher.
  • Security+ Certification.

Skills

• Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, Service Plus Ticketing System, and multi-vendor collaboration endpoints.
• Technical proficiency with devices from manufacturers such as AMX, Extron, Crestron, and Planar.

About Abile Group

Founded in July 2004 to support the Intelligence Community and its contractors, Abile Group merged with Valiant Solutions in January 2026. Valiant, an established provider of cybersecurity technologies and services for Federal Agencies since 2005, strengthened Abile’s capabilities in Enterprise Analytics, IT & Systems Engineering, and Program & Project Management. This partnership creates a more integrated cybersecurity organization with expanded opportunities for employees and deeper technical collaboration. Abile remains dedicated to delivering implementation support that blends industry best practices with client expertise and the company’s broad technical capabilities.