VTC Facilitator/Operator

GCA is seeking a VTC Facilitator/Operator for our contract supporting the US Army T2COM (previously TRADOC) VTC/AV Support Services.

About the role

The VTC Facilitator/Operator will facilitate and operate VTC/IPTV/AV conferences.

Responsibilities

• Start and power off all VTC/IPTV/AV equipment for sessions.
• Conduct audio-visual checks prior to each conference.
• Serve as primary VTC/IPTV/AV equipment operator for VTC conferences and other collaborative meetings.
• Coordinate and implement recording and teleconferencing into sessions as required.
• Serve as initial responders to customer requests regarding VTC/IPTV/AV problems or issues.
• Create daily “Calendaring” schedules for events requiring facilitation based on customer input from the Conference Room Scheduler or other sources, used by Bridge Operators, Facilitators, and the Maintenance Team for planning and implementation.
• Build facilitator schedule based on customer requests provided by CRS from designated customers for VTC/IPTV/AV requests and coordinate and implement facilitator and maintenance schedule.

Requirements

• Active Secret clearance.
• IAT Level I Certification (CompTIA Network+, CompTIA A+, or higher).
• Proficient with the use of Microsoft products including MS Teams, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS SharePoint, and MS Visio.

Qualifications

• High School Diploma or greater.
• One year of AV experience (desired).
• One year of helpdesk experience (desired).

Benefits

• Competitive compensation.
• Paid Time Off: 10 federal holidays and 15 additional days.
• Bereavement Leave.
• Parental Leave.
• PTO Cash out option.
• Company-paid Short-Term Disability (STD) and Long-Term Disability (LTD).
• Life and AD&D Insurance.
• Medical, Prescription, Dental, and Vision Coverage.
• 401k Savings Plan with company match.
• Employee referral program.