VST - Volunteer Support Technician (ND, Bismark)

About the role

Interactive Government Holdings, Inc. (IGH) seeks a qualified individual to serve as a Volunteer Support Technician (VST) for the Employer Support of the Guard and Reserve (ESGR) - State Committed Support program.

Responsibilities

• Work in close coordination and cooperation with State Chairs, and resident Guard/ Reserve leadership at the national, state, and local levels.
• Track compliance of State Committee volunteers, who have access to DOD-related Information Technology (IT) systems and any personal or sensitive information, annual Personally Identifiable Information (PII) and cybersecurity training.
• Perform analysis and feedback of current systems and programs to provide recommendations for improvement for compliance with DSSC policies and guidance.
• Provide input and recommendation for program improvement of the assigned area of the ESGR program to ensure compliance with ESGR's policies and guidance.
• Maintain all member data in ESGR systems of record (ESGR portal and EventPLUS).
• Maintain accurate data in EventPLUS and the MMS.
• Manage registration for all Employer outreach events in EventPLUS.
• Support volunteers in establishing working relationships with DSSC customers, stakeholders, strategic partners, and strategic alliances to enhance volunteer engagement in support of the ESGR mission.
• Provide basic Information Technology assistance to volunteers, such as resetting passwords and log-in assistance for the ESGR Portal.
• Facilitate communications and activities between HQ ESGR SC leadership and committee volunteers by distributing emails, flyers, and volunteer training information to volunteers.
• Assist committee leadership with access to ESGR award nominations, formatting of award recommendations, and deadlines for submission.
• Conduct quarterly validations of the accuracy of committee contact information and leadership information posted on the esgr.mil state page.
• Ensure volunteers have all information required to effectively plan and execute the SC Military Outreach, Employer Outreach, Volunteer Training, Volunteer Awards, Public Affairs and Ombudsman missions.
• Ensure volunteers are aware of the ESGR online resource library in MMS and content contained therein.
• Document and submit volunteer hours for the previous month into MMS no later than the 6th of each month.
• Other duties as assigned.

Requirements

• Have familiarity with the National Guard and Reserve Component Organizations.
• Have familiarity with the Uniformed Services Employment and Reemployment Rights Act (USERRA) of 1994, related DoD Directives and Instructions, respective RC policies and Instructions, or policies related to the same.
• Demonstrate a high level of proficiency in Microsoft 365 programs, to include advanced capabilities in Microsoft office, Excel, PowerPoint and Teams.
• Proficient using the government travel systems Defense Travel System (DTS), EventPLUS, MMS, ESGR.mil and Freedom Award Nomination applications.
• Proficient in accurately placing orders with the Marketing Fulfillment vendor.
• Be a US Citizen.
• Possess a Valid State Driver’s License.
• Able to pass a Tier 3 (T3) Defense Counterintelligence and Security Agency (DCSA) Background Investigation.
• Comply with a regular five (5) day work week schedule, with occasional flexibility to work occasional evening and weekend events.
• Some travel required.

Qualifications

• Associates Degree *A minimum of three (3) years of working experience with at least two (2) years of program management support, customer service support, or volunteer support.
• Associated Degree can be substituted for High School Diploma and five (5) years of working experience in a related field.

Skills

• Familiarity with the National Guard and Reserve Component Organizations.
• Familiarity with the Uniformed Services Employment and Reemployment Rights Act (USERRA) of 1994, related DoD Directives and Instructions, respective RC policies and Instructions, or policies related to the same.
• High level of proficiency in Microsoft 365 programs, to include advanced capabilities in Microsoft office, Excel, PowerPoint and Teams.
• Proficiency in using the government travel systems Defense Travel System (DTS), EventPLUS, MMS, ESGR.mil and Freedom Award Nomination applications.
• Ability to pass a Tier 3 (T3) Defense Counterintelligence and Security Agency (DCSA) Background Investigation.

Benefits

At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Pay

Compensation for this position is competitive and commensurate with experience.

Schedule

This position is currently accepting applications. Applicants should expect to hear back within 30 days of submitting their application.