VP Territory Operations

About the role

We Elevate... Quality of urban life. Join us as a VP Territory Operations.

Responsibilities

• Develop and execute plans to support implementation of territory operations and office quality initiatives to achieve strategic plan objectives.
• Manage, mentor and lead within territory all assigned District, Branch and Area Managers as well as District Service Managers and the large constituency of Sales Representatives and Field Superintendents.
• Develop and execute a customer service strategy to ensure positive service and satisfaction with customers.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Develop and coordinate implementation of Territory operation’s BDP program for field installation cost improvement goals on each product line by utilizing process step objectives.
• Plan, schedule and assign workload requirements interfacing skill levels of field, marketing and administrative personnel to the needs of the Territory operation through PMS job elements, activities and performance reviews.
• Develop and recommend administrative, field and marketing budgets and control expenditures within approved budget objectives.
• Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit’s management philosophy and practices.
• Develop and execute annual Territory business plan in support of Area operation’s financial and non-financial objectives.
• Administer field resources to satisfy customer requirements for installation and service of products to Division objectives for quality, reliability and profitability.
• Allocate human and financial resources for cost effectiveness and customer satisfaction.
• Analyze and advise change in sales and field coverage, new products, price realization and competitor’s actions.
• Recognize internal and external changes occurring in business environment and adjust the resource focus to capitalize on those changes.

Requirements

• Major: BA/BS Business/Management/Engineering.
• Other: MBA or MA in related field.
• Possess overall knowledge of product and product application; installation and service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Functional/Technical Expertise

• Ten to fifteen years in various assignments within the Company, in the Elevator industry, or in another service oriented business.
• Minimum ten years’ experience managing a full P&L for an industrial company.
• Persuasion is required both internally and externally.
• Must have the knowledge, technical and management skills, credibility, and negotiating and communication skills.
• Must be aware of and continuously apply Company policy and procedures related to quality, human resources and financial matters.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.