VP Territory Operations

About the role

We Elevate... Quality of urban life. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

Primary Function / Position Overview

Provide management of company’s activities and functions relating to sales, installation, maintenance and modernization of products and services within the geographic Territories of assigned Districts and Branches. Ensure full customer acceptance to achieve P&L strategic financial and business objectives.

Essential Functions

• Develop and execute plans to support implementation of territory operations and office quality initiatives to achieve strategic plan objectives.
• Manage, mentor and lead within territory all assigned District, Branch and Area Managers as well as District Service Managers and the large constituency of Sales Representatives and Field Superintendents.
• Develop and execute a customer service strategy to ensure positive service and satisfaction with customers.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Develop and coordinate implementation of Territory operation’s BDP program for field installation cost improvement goals on each product line by utilizing process step objectives.
• Plan, schedule and assign workload requirements interfacing skill levels of field, marketing and administrative personnel to the needs of the Territory operation through PMS job elements, activities and performance reviews.
• Develop and recommend administrative, field and marketing budgets and control expenditures within approved budget objectives.
• Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit’s management philosophy and practices.
• Develop and execute annual Territory business plan in support of Area operation’s financial and non-financial objectives.
• Administer field resources to satisfy customer requirements for installation and service of products to Division objectives for quality, reliability and profitability.
• Allocate human and financial resources for cost effectiveness and customer satisfaction.
• Analyze and advise change in sales and field coverage, new products, price realization and competitor’s actions.
• Recognize internal and external changes occurring in business environment and adjust the resource focus to capitalize on those changes.

What you bring

• Major: BA/BS Business/Management/Engineering.
• Other: MBA or MA in related field.
• Other Special Requirements:
• Possess overall knowledge of product and product application; installation and service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Functional/Technical Expertise

• Ten to fifteen years in various assignments within the Company, in the Elevator industry, or in another service oriented business.
• Minimum ten years’ experience managing a full P&L for an industrial company.
• Persuasion is required both internally and externally.
• Must have the knowledge, technical and management skills, credibility, and negotiating and communication skills.
• Must be aware of and continuously apply Company policy and procedures related to quality, human resources and financial matters.

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.