VP, Solution Architecture

About the role

This is a senior leadership opportunity responsible for shaping solution architecture strategy across a high-growth enterprise technology environment. You will lead and develop a team of Solution Architects while partnering closely with sales, product, delivery, and engineering organizations. The role combines technical leadership, executive advisory, customer engagement, and go-to-market strategy. You will architect secure, scalable solutions spanning ServiceNow, endpoint management, cloud, security, and enterprise IT ecosystems. A key focus will be translating complex customer requirements into compelling architectures, business cases, and measurable outcomes. You will engage directly with C-suite stakeholders, influence strategic decisions, and help accelerate pipeline growth and customer adoption.

Responsibilities

• Lead the Solution Architecture organization: Manage, mentor, and develop a team of Solution Architects, driving performance, effective resource allocation, operational efficiency, and technical excellence across the function.
• Shape field and go-to-market strategy: Define solution architecture priorities in partnership with sales, product, delivery, and other stakeholders to strengthen pipeline development, revenue growth, and customer outcomes.
• Advise executive stakeholders: Engage C-level and senior customer leaders to understand strategic priorities and position integrated enterprise solutions that align technology capabilities with business objectives.
• Architect enterprise solutions: Design secure, scalable, resilient architectures leveraging ServiceNow capabilities—including ITSM, ITOM, SecOps, GRC, Discovery, CMDB, and IntegrationHub—as well as endpoint management and security platforms.
• Lead technical discovery: Facilitate discovery workshops, architecture reviews, technical assessments, and gap analyses while developing reference architectures and maintaining high-quality solution documentation.
• Drive proofs of concept: Design and deliver prototypes, demonstrations, and proof-of-concept engagements that validate proposed architectures and help customers make informed technology decisions.
• Build commercial value propositions: Partner with value engineering teams to develop ROI and TCO models, competitive assessments, executive proposals, and business cases supporting strategic opportunities.
• Enable sales teams: Coach account teams on solution-selling approaches, provide technical guidance throughout the sales lifecycle, and identify post-sale adoption and expansion opportunities.
• Strengthen customer success: Monitor relevant internal and customer-facing KPIs, promote transparency and accountability, and help ensure solutions deliver measurable business value after implementation.
• Advance solution assets and innovation: Guide the development of reusable go-to-market materials, reference architectures, and solution artifacts, incorporating AI-enabled tools and emerging technologies where appropriate.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline, or equivalent professional experience.
• Architecture experience: 5–8 years of experience in solutions architecture, pre-sales engineering, technical consulting, or a related field, ideally involving ServiceNow and/or enterprise endpoint management platforms.
• Leadership: Demonstrated experience managing or leading technical professionals in a fast-paced, sales-oriented environment, with a strong record of mentoring and developing high-performing teams.
• ServiceNow expertise: Proven experience delivering consulting engagements across ServiceNow modules such as ITSM, ITOM, SecOps, GRC, Discovery, CMDB, and IntegrationHub.
• Platform integration: Experience integrating ServiceNow and endpoint management technologies with Microsoft ecosystems using REST APIs, webhooks, middleware, or comparable integration technologies.
• Technical architecture: Strong capabilities in enterprise architecture, CMDB modeling, security architecture, system performance, scalability, and resilient solution design.
• Commercial acumen: Experience developing ROI/TCO models, competitive positioning, executive proposals, value-selling strategies, and customer journey plans across the sales cycle.
• Platform knowledge: Strong understanding of endpoint management and security capabilities, including asset management, patching, compliance, threat response, and deployment.
• AI and emerging technology: Experience using AI-based tools to create go-to-market materials, solution artifacts, or other scalable technical assets.
• Communication: Excellent workshop facilitation, presentation, written communication, and executive engagement skills, with the ability to influence stakeholders at the C-suite level.
• Leadership mindset: Demonstrated initiative, integrity, adaptability, collaboration, and the ability to operate effectively in a rapidly changing environment.
• Stakeholder management: Strong cross-functional collaboration skills and the ability to align sales, engineering, product, delivery, and customer stakeholders around shared objectives.

Benefits

• Base salary: $263,000–$403,000 annually, depending on factors such as location, education, skills, training, and experience.
• Commission: Eligibility for additional commission-based compensation.
• Equity: Equity awards as part of the overall compensation package.
• Healthcare: Medical, dental, and vision coverage.
• Financial benefits: 401(k) retirement savings plan with company match, health savings account, flexible spending account, and transportation savings account.
• Family and well-being support: Family planning benefits, employee assistance programs, disability coverage, life and accident insurance, and other wellness benefits.
• Volunteer time off: Five days of paid volunteer time annually to support causes and communities that matter to you.
• Growth and development: Opportunities to develop leadership capabilities and advance professionally in a collaborative technology environment.
• Inclusive culture: A workplace focused on collaboration, respect, diversity, and creating opportunities for employees to succeed and grow.