VP Senior Salesforce Platform Owner

About the role

We’re always on the lookout for talented individuals to join our expanding team. At First Financial Family, we invest in your growth and offer a dynamic work environment where challenges are met head-on, and your contributions are valued and celebrated.

Responsibilities

• Provide strategic leadership and hands-on ownership of the Salesforce Financial Services Cloud (FSC) platform, ensuring reliability, scalability, security, and regulatory-grade governance.
• Drive CRM enablement across the company through strong platform administration, data modeling, banking/trust integrations, and user adoption aligned with First Financial Bank’s relationship-banking strategy.
• Own day-to-day administration and long-term health of Salesforce Financial Services Cloud, including security models, profiles, permission sets, role hierarchy, sharing rules, objects, fields, record types, and Lightning experiences.
• Design, build, and maintain Salesforce automation with disciplined testing and release management.
• Serve as the escalation point for Salesforce production issues, leading root-cause analysis and remediation.
• Own and govern the Financial Services Cloud industry data model, including person accounts, households, relationships, and financial accounts.
• Define and enforce data standards, metadata documentation, and data quality controls supporting reporting and analytics.
• Partner with integration engineers and vendors to design and operationalize integrations between Salesforce and core and enterprise systems, with preference for Jack Henry SilverLake and SEI Trust ecosystems.
• Translate business and banking requirements into integration-ready specifications, including data mappings, error handling, reconciliation, and monitoring expectations.
• Build and maintain executive dashboards and operational reporting that leadership can trust.
• Drive user adoption through training, documentation, and continuous workflow improvements.
• Operate a disciplined intake, prioritization, and release management process for Salesforce enhancements.
• Maintain documentation and controls supporting audit readiness and regulatory expectations.
• Enforce least privilege access and security-by-design principles consistent with financial institution standards.
• Perform other duties as assigned.

Qualifications/Education

• Bachelor’s degree in Information Systems, Data Science, Business Management, or related field required. Equivalent experience may be considered.
• Professional Certification: Salesforce Certified Administrator required or obtained within defined timeframe. Advanced Administrator, Platform App Builder, or Financial Services Cloud certifications preferred.
• Experience: Minimum five years of hands-on Salesforce administration experience in a production environment. Experience with Salesforce Financial Services Cloud or complex financial services CRM platforms. Experience supporting enterprise data modeling and system integrations. Experience operating in regulated environments such as banking or financial services.

Skills

• Experience with Salesforce Financial Services Cloud administration and configuration.
• Experience with Salesforce automation and platform governance.
• Experience with enterprise data modeling and data quality management.
• Experience with banking system integration concepts; Jack Henry SilverLake and/or SEI Trust preferred.
• Experience with ETL, iPaaS, or data hub platforms.
• Experience with release management and change control.

Knowledge, Skills, And Abilities

• Demonstrated ability to provide reliable platform services to professional staff.
• Ability to work effectively with technical teams, business leaders, and vendors.
• Strong analytical and problem-solving skills.
• Ability to influence change through clear communication and sound decision-making.
• Ability to manage priorities effectively in a regulated environment.