Salesforce Senior Product Owner

Role Description

We are the Digital Product Team for the distinguished Client Finance and Acura Finance websites, the customer service agent console, and other digital tools. We are looking for an entrepreneurial Sr Product Owner.

What Will This Person Be Working On

• Improving our products through large projects, enhancements, and production support.
  • CLIENT AND ACURA FINANCE WEBSITES
  • Support Client Finance and Acura Finance customers in the digital web channel
  • Expand self-service functionality to enable customers to easily manage their accounts online
  • CLIENT FINANCE MOBILE APP - New channel to launch soon
  • AGENT SERVICE CONSOLE - AGENT KNOWLEDGE
  • CUSTOMER COMMUNICATIONS MARKETING CLOUD PLATFORM - Customer communications via message center, email, SMS, web notifications, banner notifications, and partner managed messages

Skill Set

• CUSTOMER FACING PAYMENTS EXCELLENCE - Direct ownership of our prominent digital tools visited by millions of customers
• Roadmap Decision Making - Strategic senior level role who develops 3-year roadmaps as a catalyst for change to evangelize and transform to next generation capabilities
• PEOPLE SKILLS - Self-starter is a leader supporting Product Owners and Business Analysts, overseeing UX and testing resources, leading agile scrum teams, engaging development, marketing, legal, and other business IT enterprise stakeholders in a large matrix organization
• PLATFORM STRATEGY SALESFORCE - Hold robust Salesforce product expertise and credentials, utilize platform roadmap to maximize our product roadmap, care and feed of technical platform that enable all customer activity on the websites, create and monitor health utilization, technical debt, and other metrics and improvement plans

Minimum Educational Qualifications

• BABS degree
• Agile certification for Product Owner or Scrum Master
• PREFERRED ELSE ABILITY TO GAIN SALESFORCE ADMIN CERTIFICATION BY YEAR 1

Minimum Business Experience

• 5-8 years of product management, product development, or product operations experience with customer facing top brand Fortune 500 digital product
• 5-7 years of leadership experience managing mixed teams, business IT, internal, external, onshore, nearshore, offshore
• 2-5 years of experience with customer facing top brand digital product
• 2 years of roadmap and business planning experience
• Experience driving procurement process from identification of options, evaluations, and RFIRFP, selection of tools and vendors
• 2 years of direct leadership experience managing associates
• 2 years of payments, financial services, or captive finance industry experience preferred

Other Details

• Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance, and internal equity.
• Benefits/Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision, Short Term and Long-Term Disability Coverage, 401(k) Plan with Company match, Life Insurance, Vacation Time, Sick Leave, Paid Holidays, Paid Paternity and Maternity Leave

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.