VP, Reporting & Analytics – Patient Services

About the role

The Vice President, Reporting & Analytics, Patient Services is a key member of EVERSANA’s Patient Services Reporting & Analytics leadership team. This leader advances data-driven offerings, supports business development efforts, and collaborates across teams to deliver actionable insights, scalable solutions, and measurable outcomes for BioPharma clients.

Responsibilities

• Develop and deliver reporting, analytics, and insights solutions for EVERSANA’s Patient Services clients, delivering measurable performance and value against established SLAs and KPIs.
• Lead a team of analysts, both onsite and offshore, in the development and delivery of actionable reporting, analytics, and insights.
• Conduct data deep dives and root cause analyses to identify and help resolve access, affordability, and adherence challenges throughout the patient access journey.
• Support clients and business partners through operational excellence, strategic thinking, effective decision-making, and organized project prioritization and execution.
• Provide a clear strategic vision and roadmap for delivering innovative, actionable analytics solutions.
• Serve as a trusted thought partner, consulting within a matrixed environment and collaborating with Patient Services leaders across Client Services, Operations, Product, Innovation, Data, and IT to drive timely, accurate, and comprehensive solutions and outcomes.
• Contribute to a portfolio of clients and projects, providing strategic input and expertise in driving data services strategy and execution.
• Support business development efforts and maintain the health of existing client accounts through active participation in the development and review of pitches, proposals, and client presentations.
• Serve as the Reporting and Analytics lead for Patient Services pitches, proposals, and marketing initiatives.
• Contribute to the development of scalable best practices, processes, and product offerings for the Patient Services Analytics team and cross-functional partners.
• Promote understanding of how Reporting and Analytics support broader program objectives and drive client ROI by partnering closely with Patient Services stakeholders to ensure solutions meet the needs of clients, partners, and patients.
• Create and deliver effective, persuasive presentations that demonstrate the value of Reporting and Analytics offerings to client teams, business development leaders, and internal stakeholders.
• Identify and translate data-driven insights into strategic recommendations, solutions, and offerings that support business growth and P&L objectives.
• Collaborate with product owners to ensure applications and solutions meet business needs.
• Collaborate with technical resources to identify and document technical requirements, dependencies, and constraints.
• Create user experience deliverables including wireframes and navigation flows.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Qualifications

• Bachelor’s degree in healthcare or health policy or STEM or business.
• 12+ years of overall experience focused on healthcare data, especially patient-level data.
• Prior experience with defining standard metrics and KPIs for clients’ needs and establishing robust processes to measure them.
• Prior experience generating insights and presenting findings and deliverables to clients that meet business requirements.
• Prior experience providing high-end patient services analytics consulting and thought leadership to clients at the business heads level to help them implement or enhance their patient services models to realize the business objectives.
• Prior experience recommending, designing, and developing state-of-the-art data-driven analysis using statistical and advanced analytics methodologies to solve business problems.
• Strong customer analytics/logical thinking skills and proven ability to communicate clearly and present analytics findings to senior leadership/executives (Pharma VP/ED/D levels).
• Proven ability to gain the trust as a “Thought Partner” with clients as they lead existing and new client engagements independently; provide regular client updates, perform key stakeholder management and risk analysis for the engagement while tracking and monitoring for status of at-risk and success metrics.
• Experience supporting the development of proposals and pitches for new business development; focus on opportunities to grow the client base along with the SVP Reporting & Analytics, while supporting the BD/Sales team as required for RFPs and regular sales pitches.
• Hands-on expertise in SQL, Tableau, Power BI – all at expert level.
• Technology/Equipment: Hands-on must haves: SQL, Tableau, Power BI – all at expert level.
• Databases: SFDC and internal systems for CRM, Pharmacy.
• Project Management: JIRA, Smartsheet.
• Presentation skills: MS PPT.
• Data Science (machine learning) and Python – modeling building programming experience.