VP, Property Management

About the role

Reporting to the Chief Operating Officer, the Vice President, Property Management provides executive oversight of S:US’ property management operations, including rent collection, leasing, scatter site and commercial lease management, housing compliance, violations, on-site property operations, and Facilities. The VP leads a multi-disciplinary team that includes the VP of Facilities and property management Directors, and is accountable for occupancy and rent collection performance, regulatory and subsidy compliance, safe and well-maintained properties, and the fiscal integrity and operational efficiency of the portfolio.

The VP develops and implements systems, performance standards, and operating plans; strengthens coordination across Facilities, Social Services Programs, Finance, Legal and other partners; and drives strategies that support regulatory integrity, resident experience, property conditions and financial performance.

Responsibilities

• Rent Collection: Lead S:US rent collection activities; calculate subsidy and tenant share (initial and renewals); manage subsidy billing, adjustments, and liaison with funders; oversee tenant-share collection and coordination with Legal; conduct arrears analysis and reporting.
• Leasing as Owner & Real Estate Compliance: Maintain 95%+ leased across LP and BH portfolio; oversee income certifications and rent calculations; serve as primary real estate liaison with auditors and funders; oversee tenant file audits and physical property audits.
• Leasing (as Tenant) & Violations: Manage 1,200+ residential leases and 60 commercial leases; track renewals, expirations, maintenance requests; manage landlord relationships and lease negotiations; lead violation tracking, response, and vendor coordination; submit payment requests and ensure violation removals.
• LP Tenant Interaction & Intervention: Lead resident relations at LPs; issue conduct letters and manage lease compliance; coordinate with Legal on holdovers; ensure inspections and monitor repairs and turnovers; minimize municipal violations.
• LP Budgets: Oversee budgeting and forecasting for LP portfolio.
• Leasing & Maintenance Oversight: Provide executive oversight of the Facilities function through the VP of Leasing & Maintenance and ensure alignment between property management and facilities operations; evaluate facilities operations, staffing structures, systems, and performance data and make recommendations to improve service delivery, efficiency, and accountability; use Yardi and other systems to monitor work orders, response times, property conditions, and maintenance performance; ensure preventive maintenance programs are established and operating effectively across S:US facilities; oversee the evaluation, negotiation, and performance of vendor and maintenance contracts to support safe, clean, and fully operational properties; support organizational safety protocols and coordinate with the S:US Safety Committee, as appropriate.
• Strategic Operations & Performance Management: Direct operational planning and budgeting across Property Management and Facilities functions; develop and drive action plans aligned with short- and long-term organizational goals, including emergency and inclement weather preparation and response; establish and monitor key performance indicators for occupancy, rent collection, compliance, leasing, maintenance, work orders, violations, and other operational priorities; evaluate systems and processes and implement improvements that strengthen controls, increase efficiency, and support high-volume transactions; build and foster proactive, trusting relationships with internal and external stakeholders to achieve organizational goals; develop leaders and teams, set clear expectations, and drive cross-functional accountability and continuous improvement.

Requirements

• Bachelor’s degree required; relevant advanced credentials preferred.
• Relevant certifications strongly preferred (e.g., Quadel, LIHTC compliance credentials).
• 7–10 years of relevant leadership experience managing complex affordable/supportive housing, property management, real estate leasing and/or facilities operations, including layered funding structures.
• Demonstrated experience leading multi-site property management, compliance and leasing teams.
• Advanced knowledge of LIHTC Section 42, HOME Final Rule, Project Based Section 8, NYS HCR & NYC HPD Rent Funding Programs, FHEPS, Continuum of Care.
• Proven ability to implement and improve systems that support large numbers of transactions, work orders, leases, compliance requirements, and operational reporting.
• Extensive experience with property-management systems such as Yardi and proficiency in Microsoft Office Suite, including Excel.
• Sophisticated understanding of rent collection strategies and procedures in affordable housing portfolios.
• Experience developing KPIs, managing budgets, and overseeing vendor and service contracts.

Preferred Qualifications

• Passion for S:US’ mission in particular and supportive housing generally.
• Exceptional communication and collaborative problem-solving skills.
• Highly organized, detail-oriented, and able to manage competing priorities.
• Responsive, adaptable, and effective in fast-paced environments.
• Demonstrated executive leadership, strategic thinking, negotiation, and cross-functional problem-solving skills.