VP, OPERATIONS - MASSACHUSETTES

Pay Range

Pay Range: $180000 - $200000 per year.

Application Deadline

Applications are accepted ongoing until all openings are filled for this position.

Job Summary

We are currently seeking a Vice President of Operations for the Northeast. This role will lead by influence to ensure dining innovation and community relations are outstanding. The best candidate for this role will have solid business acumen, strong relationship building skills, emotional intelligence, political savvy, union experience, and is adaptable to rapidly changing and evolving circumstances. The successful candidate will excel at relationship building and leading by influence.

Key Responsibilities

• Sets the tone for the culture of organization on campus and regularly meets with extended team to ensure full transparency, education, safety, accountability, and alignment.
• Ensures that the student and guest experience is achieved by developing a comprehensive plan for the campus dining program in partnership with our clients.
• Ensures commitment to results for all areas of responsibilities, including but not limited to: Guest Experience, Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Sustainability, Wellness, Retail and Marketing Programs.
• Directs business to achieve high performance as measured by the company KPI’s and leads strategic planning meetings to continue to design and develop the program.
• Ensures proper management of resources, sales, finance, human resources, and customer service with full P&L accountability.
• Champions development of our teams on campus; conducts performance evaluations, along with succession planning; has full understanding of all roles within the operation.
• Succeeds in building relationships at all levels of the clients’ organization while leading an effective and results achieving team within the campus.
• Identifies clients’ needs and makes recommendations accordingly.
• Recognizes and anticipates marketplace trends; participates in strategic planning meetings to determine opportunities to drive guest satisfaction.
• Communicates account progress and new programs to client driving innovation.
• Focuses on building dynamic local vendor partnerships and relationships driving local purchasing and MWBE spend.

Preferred Qualifications

• Bachelor’s degree is preferred or equivalent professional experience.
• Campus dining experience required or equivalent professional experience.
• Must be able to analyze and interpret policies and contracts.
• Familiarity with Collective Bargaining Agreements (CBA) is preferred but not required.
• Possess a passion for service in the local community and developing a diverse supply chain.
• 10-15 years of hospitality experience, with higher education preferred.
• Experience in direct oversight of a total managed volume of $20M or higher.
• Experience in personnel management including hiring, supervision, evaluation, union relations, and succession planning.

The Benefits

• Opportunities for Training and Development
• Retailer Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Additional Information

For positions in Maryland, Washington State, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year.

Our Commitment to Diversity and Inclusion
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Chartwells Higher Ed maintains a drug-free workplace.