VP, Operations

Key Responsibilities

• Lead, coach, and mentor a high-performing, highly engaged business unit, which may span multiple units or departments and may include managers, senior managers, and directors.
• Plan, coordinate, and direct business operations to ensure the achievement of company financial objectives including Annual Recurring Revenue (ARR), one time (Service) revenue, personnel cost, operational expenses, EBITDA, and synergies related to mergers and acquisitions
• Create and guide the implementation of workforce plans, including staffing strategy that onboards and retains exceptional talent
• Work with Executive Leadership and peers to establish strategy and execution plans
• Recommend, create, and implement functional policies, processes and programs based on industry best practices.
• Ensure adherence with the company’s tools and processes to lead a world class organization
• Oversee the performance management and development process for the business unit
• Drive and foster the company culture that emphasizes the strategy, guiding principles, and core values
• Communicate financial, goal, and KPI results to the team
• Track financial and operational performance for overall business unit
• Develop and maintain trusted customer relationships
• Directly address and resolve business issues with C-Level customer representative
• Effectively engage and collaborate with internal and external stakeholders at all levels and across functional groups
• Establish and ensure adherence to a workforce plan that drives utilization goals across the business unit
• Establish, communicate and achieve financial and goal results, and KPIs to the business unit
• Establish growth strategies to address pain points and drive the execution of those strategies

Qualifications

• 15+ years managing manufacturing operations, including multi site leadership, oversight of facility maintenance, safety adherence, and quality control
• Proven success overseeing complex production environments (print, packaging, mail, or regulated light manufacturing)
• Excellent communication skills in English, both written and verbal – fluency in Spanish is an asset
• Demonstrated ability to lead through operational variability and transformation
• Bachelor’s degree in related field. Equivalent work experience in a relevant environment may be considered
• Strong knowledge of HR practices, labor laws, and health & safety requirements
• Ability to work in a high pressure, deadline-oriented environment
• Occasional overtime/weekend work required with the ability to lift up to 50 lbs, stand for extended periods of time, and tolerate exposure to loud noises and vibrations.