VP, Operations

About the Role

Core Clinical Partners stands at the forefront of Emergency and Hospital Medicine, delivering unparalleled services through a model that emphasizes patient-centric care and operational excellence. The Vice President, Operations is responsible for leading, optimizing, and scaling the organization’s external site-level operational leadership across all assigned hospitals. This role is accountable for operational excellence, performance, and service delivery in the field, ensuring that site-level operational leaders meet contractual requirements, quality standards, and financial targets while supporting the company’s mission and strategic goals.

Responsibilities

• Strategy and Leadership
  • Develop and lead partner operations strategies that support the company’s mission, vision, and long-term growth objectives.
  • Mentor and coach partner operatives to the highest company standards with a high level of emotional intelligence and operational accountability.
  • Champion a culture of continuous improvement, accountability, and collaboration.
• Partner Performance and Service Delivery
  • Oversee day-to-day operations and performance of assigned Regional Directors of Operations and clinical programs, ensuring high service quality, patient experience, and operational efficiency.
  • Support new program launches, expansions, and transitions, ensuring readiness of staffing, processes, technology, and communication at each site.
  • Lead or support crisis and issue-management activities in the field (e.g., service disruptions, leadership gaps, critical incident response), ensuring continuity of operations and timely communication to affected department leaders.
• Client Relationships and Stakeholder Management
  • Serve as the primary operational executive contact for key client partners, building and maintaining strong relationships with hospital executives, physician leaders, and other stakeholders.
  • Partner with Business Development and Implementation teams on prospective and newly sold accounts to ensure full operational transition, smooth onboarding, and sustained performance.
  • Support contract renewals, expansions, and RFP responses by providing operational input, performance narratives, and site-level success stories.
• Operational Excellence and Process Improvement
  • Collaborate with clinical, finance, revenue cycle, and internal operations teams to streamline partner workflows, resolve issues, and implement best practices that improve outcomes and reduce variability across sites.
  • Translate internal process, policy, and technology changes into the field by leading adoption, ensuring appropriate training, and creating feedback loops back to internal operations.
  • Identify performance gaps at the site and market level and lead targeted improvement initiatives, including action plans, coaching, and change management.
  • Implement systems and technologies that enhance data-driven decision-making and standardize partner operations where appropriate.
• Metrics, Reporting, and Financial Management
  • Establish, track, and analyze key performance indicators (KPIs) for partner operations (e.g., throughput, staffing, quality, patient experience, financial performance), providing regular reports and insights to senior leadership and clients.
  • Manage budgets and resource allocation for assigned markets, balancing cost, quality, and service requirements.
  • Work with partner leadership to continuously improve financial understanding and stewardship across the organization.
• People Leadership and Development
  • Collaborate with the Talent and HR teams to recruit, develop, and retain high-performing partner operations leaders and staff.
  • Provide ongoing coaching, feedback, and professional development, and ensure effective performance management for direct reports.
• Compliance, Quality, and Risk Management
  • Ensure adherence to company policies, contractual obligations, and regulatory requirements across all sites, working with Compliance and Quality teams as needed.
  • Develop and maintain quality control processes in the field, including audit routines, site visits, and performance reviews, to ensure service delivery meets or exceeds expectations.
  • Proactively identify and mitigate operational risks, including those related to patient safety, regulatory readiness (e.g., Joint Commission, CMS, state surveys), and business continuity at the site and market levels.

Requirements

• Education
  • Bachelor's degree in Business, Healthcare Administration, Operations Management, or a related field required.
  • Master's degree (MHA, MBA, MPH, or related) preferred.
  • Lean Six Sigma or similar process-improvement certification preferred.
• Experience
  • 7 or more years of progressive experience in operations leadership, with substantial responsibility for multi-site or partner operations; healthcare experience strongly preferred.
  • Proven track record of achieving operational, financial, and quality targets in partnership with hospital or clinical leadership.
  • Demonstrated experience leading teams, implementing process improvements, and managing complex projects and organizational change.
  • Experience working with hospital executives and physician leaders and managing client relationships at the senior level.
• Supervisory Requirements
  • Direct supervision of partner operations leaders and other assigned staff, with accountability for performance management, coaching, and professional development.
• Travel Requirements
  • Remote work with potentially extensive travel for in-person meetings, site visits, and events; average travel expectations to be defined based on market assignment and business needs, with up to 75% travel.

Skills

• Strong strategic and operational leadership capabilities with a track record of driving performance in multi-site healthcare or services environments.
• High emotional intelligence, strong relationship skills, and the ability to navigate sensitive client and personnel issues with professionalism.
• Demonstrated ability to build trust and influence senior leaders, physicians, and cross-functional partners in complex, matrixed organizations.
• Excellent analytical and problem-solving skills, including competence with data, dashboards, and financial reports to make data-driven decisions and recommendations.
• Outstanding interpersonal, written, and verbal communication skills, including the ability to confidently present to hospital executives, physicians, and internal stakeholders.
• Proven ability to lead through change, manage competing priorities, and thrive in a fast-paced, growth-oriented environment.
• Knowledge of healthcare operations, hospital workflows, and industry best practices, including familiarity with quality, patient experience, and regulatory considerations.
• Proficiency with Microsoft Office and collaboration tools (e.g., Excel, PowerPoint, Teams) and comfort using operational and analytics platforms.