VP of Supply

About the role

We're looking for a VP of Supply to make operational excellence happen across Burq's delivery network at the leadership level. Reporting to our Head of Commercial, you'll own our provider relationships and supply strategy end-to-end, build and lead the team behind it, and partner with executive leadership across the business to keep supply ahead of where we're going.

Responsibilities

• Operational excellence: understand the end-to-end delivery flow from pickup to drop-off, pinpoint where friction shows up along the way, and determine whether the fix is operational, process, or technical — down to the provider level
• Supply strategy & vision: set the overall strategy and long-term vision for Burq's supply network — where to expand, which providers to prioritize, and how to structure the network for reliability and cost efficiency
• Team leadership: build, lead, and develop a high-performing supply team as our network and business scale
• Provider relationship management: own Burq's most important delivery service provider relationships, from day-to-day partnership to commercial terms
• Performance accountability: hold providers accountable to strong service levels — on-time performance, coverage, quality — and manage performance reviews and escalations when they fall short
• Gap identification: proactively identify gaps in supply coverage — geographic, capacity, or capability — and lead the effort to close them
• Executive & cross-functional partnership: represent supply strategy and performance to executive leadership, and partner closely with Customer Success, Sales, Product, Engineering, and Support to align supply with customer needs and the product roadmap
• Budget ownership: own the supply budget and make prioritization calls across providers, markets, and initiatives
• Metrics ownership: own and report on key