VP of Operations

Responsibilities

• Own and elevate the end-to-end patient experience across the region, embedding a patient-first lens into all operational decisions and market priorities.
• Drive measurable improvements in patient satisfaction, reviews, retention, and referrals through disciplined execution and service innovation.
• Ensure every touchpoint—from access and scheduling to treatment completion and follow-up—reflects convenience, empathy, and clinical confidence.
• Lead, coach, and hold accountable a team of 5–6 Directors of Operations to deliver consistent, high-quality execution across 75–120 clinics.
• Establish clear priorities, performance expectations, and operating cadence to ensure alignment, speed, and accountability at scale.
• Serve as the senior operator for the market, setting the tone for performance, urgency, and ownership.
• Design and implement scalable systems, workflows, and standards that improve efficiency, consistency, and patient experience across all locations.
• Translate strategy into clear execution plans, ensuring initiatives are implemented with rigor and sustained over time.
• Identify and remove operational barriers that limit growth, access, or quality of care.
• Own full regional P&L, driving revenue growth, margin expansion, and strong unit-level economics.
• Optimize labor, productivity, and cost structures while maintaining high standards of patient care and experience.
• Partner closely with revenue cycle and finance teams to improve collections, throughput, and overall financial performance.
• Evaluate growth opportunities through the lens of operational readiness, patient access, and long-term value creation.
• Build, develop, and retain a high-performing operations team grounded in accountability, patient-centricity, and continuous improvement.
• Create a culture of ownership and performance where leaders are empowered and expected to deliver results.
• Strengthen leadership bench through active coaching, succession planning, and talent development.
• Ensure all clinics operate in full compliance with regulatory requirements and company standards.
• Maintain rigorous focus on patient safety, clinical quality, and risk mitigation across the market.
• Establish and rigorously manage key performance indicators across patient experience, operational execution, and financial outcomes.
• Use data, field insights, and patient feedback to drive continuous, measurable improvement across the region.
• Inspect performance consistently and take swift action to address gaps and accelerate results.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field; MBA, MHA, or similar advanced degree preferred.
• 10+ years of progressive leadership experience in healthcare operations with at least two years of multi-site P&L ownership; Dental/DSO Experience Strongly Preferred.
• Proven track record of improving the patient experience, operational efficiency, driving growth strategies, and enhancing profitability.
• Experience working cross-functionally within matrixed organizations, ideally supporting both field and corporate leadership.
• Willingness and ability to travel >50% of the time visiting clinics and offices.
• Excellent executive communication and presentation skills.
• Strong analytical thinking and ability to translate strategy into action.
• Comfortable leading through influence, with or without direct authority.
• Highly adaptable, with the ability to manage multiple priorities in a fast-paced environment.