VP of Operations

About the role

A growing Central Pennsylvania developer-operator is seeking an experienced VP of Operations / VP of Property Management to take ownership of its multifamily property management platform and help build the operational infrastructure needed for its next stage of growth. This is a true executive-level multifamily operations opportunity with direct access to ownership and meaningful authority over property management strategy, P&L, hiring, organizational structure, leasing, marketing, operational systems, and portfolio performance. The company has an established multifamily portfolio, an active development pipeline, and an entrepreneurial leadership team. What it needs now is an experienced operator who can assess the existing platform, identify opportunities for improvement, implement scalable systems and best practices, build accountability, and elevate the overall property management operation. This role also extends beyond day-to-day apartment management. The VP of Operations will have a meaningful voice in pre-development and new construction planning, working with ownership on market comps, product design, unit mix, amenities, lease-up strategy, and operational decisions that can influence the performance of future multifamily assets.

Responsibilities

• Lead Multifamily Property Management Operations
  • Take executive-level ownership of the company's multifamily property management division and portfolio performance.
  • Evaluate existing property management operations, identify gaps, and implement scalable systems, processes, policies, and best practices.
  • Establish clear organizational structure, responsibilities, performance expectations, and accountability across the platform.
  • Lead P&L management, budgeting, staffing, hiring, team development, and operational strategy.
  • Build and develop high-performing property management teams while identifying opportunities to improve efficiency and performance.
  • Use KPIs, financial reporting, operational data, and portfolio reporting to identify trends, solve problems, and drive accountability.
• Drive Leasing, Marketing & Revenue Performance
  • Develop and oversee portfolio-wide multifamily leasing strategy, including centralized and site-level leasing models.
  • Evaluate lead generation, marketing performance, lead conversion, concessions, occupancy, renewals, resident retention, and leasing velocity.
  • Establish corporate-level leasing and marketing strategies that complement property-level execution.
  • Partner with teams to improve traffic, conversion, occupancy, revenue, and overall leasing performance.
  • Develop and execute strategic lease-up plans for new