VP of Operations

About the role

Comprehensive Mobile Insurance Company (CMIC) is a health insurance carrier offering dental, audiology, vision, and podiatry policies that serve the underserved in long‑term‑care facilities. Headquartered at the intersection of the 101 and 7th Street in North Phoenix, Arizona, CMIC promotes a mission‑driven, team‑oriented environment. The company is seeking a full‑time VP of Operations and EOS Integrator to support its growth.

Responsibilities

• Company‑Wide Operational Excellence – build scalable, repeatable systems and processes across the whole business and ensure they are followed.
• Establish effective communication channels throughout the company for cross‑functional harmony.
• Project Management & Accountability – translate strategic vision into actual implementation; establish clear organizational ownership and accountability with consistently met deadlines.
• Leadership, People & Culture – maintain existing healthy, mission‑driven organizational culture while scaling; develop direct reports to grow with the organization and lead their functions effectively.
• Policyholder Conversion & Retention – work with Head of Insurance Operations to ensure customer success throughout policy sale, onboarding, and ongoing payment compliance.
• Financial Stewardship – oversee budgeting and cash‑flow forecasting workstreams with CEO & finance team and prudently manage costs through significant growth/scaling.
• Accurate, Timely KPI & Financial Reporting – develop and maintain real‑time reporting for KPIs, profit & loss / cash flow, and operational inputs to manage the business.
• Data & Systems – oversee the integration, administration, and, when needed, implementation of core technology systems, with focus on Dynamics 365 (sales CRM & policy management system), QuickBooks Desktop, & ePayPolicy.
• Shared Services & External Vendor Management – oversee finance organization and ensure accurate, timely completion of closing books, submitting insurance filings, tax/audit workstreams, etc.; also manage internal relationships for IT/equipment & HR, as well as external relationships for accounting/tax, audit, CRM/technology, banking, investments, legal, and insurance.
• New State Expansion – oversee the development of insurance operations for new states.
• Compliance/Regulatory Matters – ensure company‑wide adherence to applicable laws and guidelines with respect to insurance, HIPAA/healthcare, payments/financial, and data privacy.

Requirements

• College graduate; MBA is a plus.
• Prior experience managing/leading teams and developing people.
• Built operating systems and SOPs from scratch; project management experience.
• Previous exposure to accounting, audit and budgeting workstreams.
• Fluency with operating software systems (Microsoft Dynamics 365 preferred) and comfort building views, reports, and dashboards.

Skills

• Integrator mindset – gets energy from execution, harmony, and accountability.
• Hands‑on builder – willing to build spreadsheets, write processes, run reports, work exception lists personally before delegating.
• Leader – able to build culture, exhibit influence, and grow a team through people.
• Process author and enforcer – systems thinker who can see the big picture, make it actionable, and ensure follow‑through.
• Detail‑hungry – comfortable getting into the weeds to find and fix errors.
• Comfortable in a regulated business – moves fast operationally without cutting corners.
• Technology savvy – aligns technology systems with operational needs and implements automations.
• Values‑aligned – effective communicator, positive attitude, team player, empathetic, acts like an owner.
• Bonus points: direct ownership of a P&L or operating budget; prior experience in consulting, investment banking, or private equity; experience in healthcare/long‑term care or insurance; experience building/managing customer service or call center functions; familiar with Microsoft Dynamics 365 and/or QuickBooks Desktop; experience as EOS Integrator.