VP of Operations

At Elliron Residential, we are building more than communities. We are building trust, partnership, and long-term value. Our vision is simple: where excellence feels personal. Our mission is to be the multifamily property management firm owners are proud to partner with — and that top industry talent strives to join — because we raise the bar for uncompromising integrity, operational excellence, and team empowerment. Those aren't just words on a wall. They're the standards we live every day. If that's how you work too, we want to meet you.

Responsibilities

• Leadership & Team Development
  • Hire, train, supervise, and develop Regional Managers, the Director of Construction and Maintenance, the Director of Training, and other direct reports
  • Host weekly one-on-one meetings with each direct report to build individual leadership skills, plus a weekly operations meeting with key leaders and department heads
  • Coordinate annual performance reviews and set measurable, SMART goals for each team member
  • Cultivate an environment of open communication that supports consistent, best-in-class practices across the portfolio
  • Uphold and champion Elliron's core values across every team and property
• Financial & Asset Performance
  • Closely monitor the financial performance of each asset to maximize returns
  • Complete an executive review of monthly financials before they go to Asset Management or ownership
  • Partner with Regional Managers to prepare and approve annual property budgets, and review monthly financials against budget guidelines
  • Work with Regional Managers and the Director of Construction and Maintenance to build five-year capital improvement plans for the portfolio
  • Monitor monthly collections, receivables, and evictions for properties needing extra attention
• Property Oversight & Quality
  • Complete quarterly community inspections alongside each Regional Manager
  • Audit every property in the assigned area quarterly, walking the grounds and reviewing administrative procedures for compliance with company policy and applicable law
  • Partner with Regional Managers and the Director of Construction and Maintenance on ongoing community safety programs
  • Help resolve escalated resident conflicts alongside Regional Managers as needed
  • Oversee the Director of Construction and Maintenance's review, approval, and completion of capital projects
• Strategic & Vendor Relationships
  • Act as the liaison between ownership (or ownership's representative) and property management
  • Establish and maintain national vendor contracts to secure the best pricing in the market, and build relationships with new vendors and suppliers
  • Support the investigation and feasibility review of potential new acquisitions
  • Partner with Asset Management and ownership on business development efforts to grow the portfolio
  • Conduct property tours with current and prospective investors or owners
  • Stay current on local, state, and federal issues affecting property management, and recommend policy updates to align with the company's strategic direction

Requirements

• Bachelor's degree in Business Management or equivalent industry certification preferred
• CPM or CAPS candidate preferred
• Ten or more years of property management experience, including a demonstrated track record leading high-visibility or performance-challenged properties
• Proven ability to manage multiple assets under varying conditions; renovation experience preferred
• Proficiency in Microsoft Word, Excel, and property management software (Yardi preferred)
• Advanced understanding of landlord-tenant law and applicable city-specific regulations
• Working knowledge of OSHA, Fair Housing, ADA, and EPA standards as they relate to property management
• Strong leadership, team-building, and motivational skills, with excellent written and verbal communication
• Experience preparing and analyzing financial data, budgets, and market surveys
• High energy, self-motivated, and comfortable prioritizing multiple deadlines in a fast-paced environment
• Reliable transportation and a valid driver's license; some travel required

Benefits

• Health, dental, vision, pet, life, disability, and 401(k)
• Paid holidays and PTO, with accrual that increases with tenure
• Leadership development and skills training
• Company events, holiday savings program
• A real path upward — we promote from within