VP of Maintenance Operations

About the role

At Goldmark Property Management, we're committed to creating premier customer experiences for residents, team members, owners, and communities. This role is part of our mission to drive portfolio-level maintenance performance, align maintenance objectives with organizational vision, financial goals, and resident expectations.

Responsibilities

• Drive portfolio-level maintenance performance
• Lead, manage, and coach Regional Maintenance Managers and their teams to deliver consistent, high-level maintenance operations performance across the portfolio
• Align maintenance objectives with organizational vision, financial goals, and resident expectations
• Own maintenance operations budgeting, forecasting, and financial analysis across the portfolio
• Monitor KPIs (work orders, asset condition, resident satisfaction) and implement corrective action plans until improvement is sustained
• Execute strategic initiatives that improve quality + efficiency
• Oversee maintenance operations, preventive programs, and capital improvement work through your Regional Maintenance Managers
• Ensure compliance with Fair Housing, safety, EPA, HUD, and company standards across communities
• Drive process improvements that reduce controllable expenses and advance technology platforms
• Build leaders, bench strength, and accountability
• Mentor and develop Regional Maintenance Managers; create a culture of accountability and continuous improvement
• Build leadership pipeline and succession planning strategies to strengthen talent bench depth
• Model organizational values, recognize wins, and address performance gaps promptly
• Strengthen trust with stakeholders
• Represent the organization internally and externally (team meetings, forums, presentations, industry events) with transparency and credibility
• Communicate maintenance performance and strategic direction effectively to stakeholders

Requirements

• High school diploma or GED required
• 7+ years supervisory experience in maintenance or facilities management required
• Residential maintenance operations experience preferred (5+ years preferred)
• Demonstrated ability to lead and motivate teams (directly and indirectly) to consistent high-level results
• Vendor management experience required
• Valid driver’s license, reliable vehicle, and insurance required

Qualifications

• Ability to calculate figures such as percentages, area, and volume
• Bachelor’s degree in Facilities Management, Engineering, or related field (or equivalent experience)
• CPMT certification strongly preferred; boilers/HVAC/OSHA certifications desirable or ability to obtain
• Familiarity with Fair Housing and safety standards
• Experience with Yardi Property Management Software preferred
• Advanced proficiency with Microsoft Suite (SharePoint, Word, Excel, Outlook, Teams)

Benefits

Starting at $125,000 annually (more based on experience)

Pay

$125,000 annually (more based on experience)

Schedule

N/A