VP of Enterprise Technology and Business Operations

What You'll Do

• Service Delivery and IT Operations
  • Oversee enterprise service delivery functions, including Service Desk operations, Incident Management, Problem Management, Change Management, and Asset Management.
  • Govern Key Performance Indicators and operational metrics to drive visibility, accountability, and continuous improvement across service delivery functions.
  • Ensure fast, accurate, and reliable delivery of technology services to teammates.
  • Monitor and maintain service management processes and operational disciplines to support business needs.
  • Provide leadership and oversight for service delivery models that leverage both internal teams and managed service partners.
  • Partner with functional leaders to monitor service performance, operational outcomes, and service-level expectations across internal and external delivery teams.
  • Evaluate opportunities to optimize service delivery models and sourcing strategies to support business needs, scalability, and operational efficiency.
  • Lead strategic capacity planning to support organizational growth and evolving teammate needs.
  • Oversee hardware, software, and technology asset lifecycle management programs.
• Business Applications and Productivity Solutions
  • Own the enterprise applications roadmap spanning CRM, HRIS, collaboration tools, workflow platforms, and shared business systems, driving standardization, simplification, and business process transformation.
  • Partner with business leaders to identify opportunities to improve workflows, automate processes, and increase operational efficiency.
  • Drive the adoption and effectiveness of teammate productivity tools and internal technology solutions.
  • Oversee internal application development resources and external partners supporting business functions and operational teams.
  • Provide governance and strategic oversight of contractor and third-party resources supporting application delivery.
  • Identify and execute technology and business process improvements related to applications, systems, and implementations.
  • Evaluate evolving business needs and recommend delivery models that balance internal capabilities and external partnerships.
• AI and Innovation
  • Serve as a champion for enterprise AI adoption, identifying, prioritizing, and scaling AI use cases that improve productivity, automate workflows, accelerate decision-making, and transform business operations.
  • Establish governance and best practices for responsible AI usage, ensuring security, compliance, transparency, and measurable business outcomes.
  • Partner with business leaders to embed AI capabilities into enterprise workflows, teammate experiences, and shared services functions.
• Strategic Vendor & Partner Management
  • Provide executive leadership and strategic oversight for operational vendor management functions supporting business operations.
  • Ensure third-party partnerships align with business objectives, service expectations, and operational priorities.
  • Support the governance and performance management of strategic business process outsourcing relationships.
  • Serve as an executive sponsor for key operational partnerships and outsourced service providers.
  • Collaborate with Procurement, Legal, Finance, and business leaders regarding significant vendor agreements, renewals, and partnership strategies.
  • Monitor operational outcomes, service performance, and business objectives to ensure external partnerships continue to deliver value.
  • Evaluate emerging technologies, service delivery models, and strategic partnerships to improve agility, reduce costs, and accelerate innovation.
• Leadership and Business Partnership
  • Build cross-functional relationships and serve as a trusted advisor across the organization.
  • Collaborate with leadership teams to develop long-range plans, operational strategies, and investment priorities.
  • Develop and manage departmental budgets, forecasts, headcount planning, and operating expenses.
  • Lead a portfolio of services delivered through internal teams, managed service partners, contractors, and strategic third-party providers to ensure consistent service delivery and operational outcomes.
  • Contribute to policy-level discussions regarding standards, processes, metrics, and organizational priorities.
  • Identify priorities and communicate technology and operational impacts throughout the decision-making process.
  • Attract, recruit, develop, and retain high-performing talent while establishing mission and purpose for individuals and teams.
  • Contribute to succession planning and leadership development across the organization.
  • Lead initiatives that create operational efficiencies, cost reductions, increased automation, enhanced service reliability, and improved teammate experiences.
  • Contribute to building a high-performance organization that meets or exceeds business objectives.

Success Measures / What Success Looks Like

• High teammate satisfaction and productivity through reliable, intuitive technology experiences and collaboration tools.
• Consistent achievement of Service Level Agreements (SLAs), operational KPIs, and service quality targets across Service Desk, ITSM, and business applications.
• Increased adoption and measurable business impact from AI-enabled teammate productivity and workflow automation solutions.
• Improved operational efficiency through automation, process simplification, and optimized service delivery models.
• High availability, performance, and user satisfaction across enterprise business applications and productivity platforms.
• Strong vendor and partner performance, with clear accountability for service quality, value realization, and business outcomes.
• Effective technology cost management, asset lifecycle governance, and scalable operating models that support business growth.
• Improved teammate experience and reduced friction across onboarding, workplace technology, collaboration tools, and end-user support.

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who you are:

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you’ll get:

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Health Plan Option that has $0 monthly