Vice President, Enterprise Technology Operations
About the role
For our client, we are seeking a Vice President, Enterprise Technology Operations to join the team of a leader in the Retail & Consumer Goods space. This leader will own the enterprise technology operations function, with responsibility for strengthening the reliability, governance, and scalability of core systems that support the business. The role will drive AI enablement, mature incident and problem management practices, and align technology services with Finance, HR, Product, and broader business stakeholders. It is an opportunity to shape operational strategy, improve service delivery, and lead a high-performing team in a fast-paced retail environment.
Location: Remote - US based candidates only, no visa sponsorship available
Pay
$160,000 – $200,000 annually
Responsibilities
- Own and advance the technical operations strategy for the organization
- Lead enterprise AI enablement and governance initiatives across teams
- Direct application support and roadmap alignment with Finance and HR
- Build mature incident and problem management practices for operational efficiency
- Ensure reliable infrastructure and connectivity for retail operations
- Collaborate with Product & Technology to align operational strategies
- Set and manage SLAs and vendor relationships within technical services
- Develop a high-performing team focused on ownership and continuous improvement
- Drive automation in IT operations to enhance efficiency
- Serve as a trusted advisor on technology operations to executives
Qualifications
- 10+ years of progressive technical operations leadership experience in a multi-site environment
- Proven success in leading enterprise AI initiatives and platform adoption
- Hands-on expertise in core networking and endpoint/device management
- Experience managing enterprise applications like NetSuite, Workday, and Salesforce
- Strong incident and problem management skills, emphasizing continuous improvement
- People-first leadership with a focus on attracting and developing talent
- Cross-functional collaboration experience with various stakeholders
- Excellent communication skills for engaging executive stakeholders
- Bachelor's degree in Computer Science or related field
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (with manager approval)