VP of Client Services (Work Remotely Anywhere in the U.S.)

Vacancy Details

Founded in 1998, Businessolver specializes in benefits technology and services, providing solutions that enhance employee engagement and optimize benefits program investments. The company is known for its responsive service-oriented culture and secure SaaS platform.

Responsibilities

• Ensure timely, accurate, and delightful service delivery to all clients
• Collaborate successfully with other functions across Businessolver to deliver Client Delight
• Provide direction and guidance to team members, including annual strategy for growth and retention
• Conduct strategic business reviews with clients and act as executive sponsors for relevant ones
• Evaluate operational metrics to assess trends and risks requiring action plans
• Support and execute renewal strategies to drive sustained revenue streams
• Manage P&L across the teams and report performance to executive team monthly
• Analyze KPIs across the team to identify shifts in strategy to ensure attainment of expected results
• Drive employee delight through coaching, support, career development, and recognition
• Manage projects and drive results for consistent and successful client delivery
• Point of escalation for internal and external service issues requiring support above day to day client contact

Requirements

• Bachelor’s degree and relevant experience
• 8+ years progressive experience working with brokers, carriers, and clients in the Benefit Administration arena
• Strong experience with people management and leading teams/organizations
• Experience coaching leaders to lead!
• Thought leader; ability to outline a vision and engage teams to follow and execute
• Financial management; experience managing large budgets
• Strategic and analytical skills; ability to drive a plan and deviate when necessary to ensure achieved results
• Strong employee development skills with the ability to motivate and drive exceptional results
• Ability to drive the next level of questioning and coach team members to be inquisitive
• Ability to grow and sustain client relationships, while striking a strong balance in advocacy for both internal and external customers
• Excellent communication skills; responsible for communicating both internally & externally to drive both client and employee delight
• Proven organizational skills and impeccable attention to detail
• You must be an assertive, resourceful, and creative problem solver

Qualifications

• Assertive, resourceful, and creative problem solver
• Adaptable and resourceful, capable of working under pressure to meet aggressive deadlines
• Highly motivated, confident, energetic, and positive attitude

Pay and Benefits

The pay range for this position is $150,000 to $215,000 per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). Other Compensation: This role will be eligible to participate in the annual incentive compensation plan. Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: here.

Equal Opportunity Statement

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.