VP, Management Supervisor

New York, NY

About the Role

As Vice President, Management Supervisor, you are responsible for protecting and growing the agency’s relationships with its current client base. This role requires you to focus and employ the agency’s resources to effectively and profitably serve existing clients while developing the skills and talents of the account management staff. You impact the agency’s financial performance through:

• Client revenue and profitability
• Incremental growth through existing clients and new business
• Cost control
• Staff retention and development
• Participation in new business activity

Responsibilities

Client Relationship Management

• Establish and build strong working relationships with designated client contacts
• Maintain each client’s respect and confidence as a trusted advisor and confidant, offering sound judgment, proven business acumen, and relevant approaches to issues and opportunities
• Remain in touch with the agency’s “day-to-day” business on behalf of clients—be knowledgeable about their key issues, competitive situation, industry trends, and projects assigned to the agency and other communication partners
• Demonstrate confidence, authority, and level-headed decision-making as the agency’s leadership voice on assigned accounts
• Balance the dual expectations and business goals of the client and agency, as well as the expectations of multiple clients and agency teams
• Anticipate and address potential client relationship or revenue issues, advising agency management proactively
• Ensure all agency work is strategically sound, creatively arresting, and error-free
• Keep abreast of marketing/advertising and brand-specific trends to offer added value to the client/creative product

Staff Leadership and Support

• Outline expectations and communicate effectively with agency staff assigned to these accounts
• Assign, delegate, and monitor the work of agency staff on assigned accounts and other projects
• Provide a model of project/team leadership—prepared, proactive, thorough, accurate, fair, and balanced
• Establish rapport and trust with staff members, recognizing individual strengths and weaknesses
• Encourage positive, spirited debate of ideas to push the team and agency to deliver continuously improving work
• Foster a learning environment and support staff development
• Create a positive working environment that encourages a growth mindset about the work, clients, and agency staff
• Respond to work volume and time pressures in a way that is consistent and positive for both you and the agency
• Communicate proactively with department heads regarding performance issues and opportunities for improvement
• Encourage unity behind team and agency decision-making
• Mentor and develop staff to motivate them and help them grow in their roles

Analytical and Planning Abilities

• Display marketing curiosity and push your own thinking and the agency’s work in new directions
• Lead the development and articulation of key points-of-view—internally and externally—relative to strategic/creative alternatives, client industries, and issues
• Identify key elements of an issue, problem, or data set and articulate a wide range of client and agency opportunities and implications
• Make decisions reflecting layers of thought—enthusiasm, insight, caution, discretion—and a prudent balance of client and agency goals

Business Impact

• Work with clients to establish annual budgets and staffing plans to meet both client needs and agency revenue/profitability goals
• Proactively address any anticipated variance from annual agency revenue goals
• Identify and capitalize on opportunities for growth within existing client organizations
• Act as a steward of clients’ and the agency’s money by avoiding unnecessary expenditures, minimizing errors, and negotiating costs
• Monitor staff development and satisfaction to ensure retention of key staff
• Lead or participate in business development efforts
• Monitor and manage the overall financial health of the account, including timely completion of timesheets and efficient use of resources

Additional Responsibilities

• Communicate effectively and professionally both internally and externally
• Demonstrate strong problem-solving and interpersonal skills
• Set priorities while handling multiple projects and delegate work appropriately
• Remain calm under high-pressure situations
• Project a professional, positive attitude toward peers and clients
• Foster a positive team atmosphere, demonstrating respect for all regardless of title or level
• Build senior-level partnerships with creative and account colleagues
• Act as a positive role model for the agency at client and industry events
• Travel to client locations in person as required

Management Responsibilities

• Assign work to ensure project deadlines are met
• Provide constructive and direct ongoing feedback to direct reports
• Evaluate performance of direct reports and complete performance reviews
• Help managers resolve staff issues, including performance, personal presentation, and internal interactions
• Recommend adjustments/additions to departmental roles and procedures to achieve continuous improvement and efficiency
• Provide ongoing guidance to all team members and serve as a resource for account/agency/departmental policies and procedures

Senior Vice President Responsibilities

• Act as an advocate of Biolumina, making decisions with the agency’s and employees’ best interests in mind
• Uphold the company values in all decisions and interactions
• Provide leadership within your department and across the agency
• Proactively suggest improvements to agency policy and operations to enhance the work environment
• Identify, recruit, train, and develop talent
• Motivate direct reports and act as a mentor to all within the organization

Requirements

• College degree, preferably in marketing, advertising, communications, or science/medicine
• Oncology experience is required
• 8–9 years of agency or comparable experience
• 4 years of supervisory experience
• Excellent written and oral communication skills
• Well-developed knowledge of business practices and vendor relations
• Ability to manage and train staff
• Successful history of growing brands and possibly launching brands
• Understanding of therapeutic categories/disease states

Company Values

• Open Mind: Always ask why—of your teammates, clients, and yourself. Be respectful of others’ ideas, opinions, and diverse backgrounds. Be flexible and adaptive to new ways of doing things.
• Brave Heart: Speak your mind and heart. Courageously step forward to try something new and help others do the same. Be brave enough to defend your opinions—and brave enough to change them.
• Ready Hands: Be proactive and push things forward. Reach out to offer help and raise your hand to ask for help. Go out of your way to show gratitude.

Pay

Base salary range: $200,000 – $222,000. Salaries vary based on professional and academic experience, training, responsibilities, and other business and organizational needs. This range is one component of the total compensation package.

Schedule

Omnicom policy requires employees to work in the office a minimum of three days per week, with potential for additional in-office days as directed by the agency or manager.