VP, KYC Operations Team Lead

Responsibilities

• Oversee the KYC lifecycle for settlement services, card issuing, and retail banking customers in line with BSA, AML, and CIP requirements.
• Manage program changes, new customer onboardings, and periodic reviews to meet deadlines and reduce risk.
• Serve as the main escalation point for analyst questions and issues.
• Update and improve KYC standards as requirements and processes change.
• Identify training needs and process improvements that increase efficiency and improve the customer experience.
• Prepare monthly metrics on pipeline and completed accounts for management reporting.
• Identify and escalate emerging KYC risks in settlement services and retail banking, including recommended actions.
• Support strategic initiatives from bank management and business growth opportunities.
• Support CDD initiatives, including due diligence enhancements, risk scoring, process improvements, and risk assessment frameworks.

Operations and Process Improvement

• Oversee KYC due diligence reviews for settlement services, card issuing, and retail banking customers.
• Support technology and process initiatives from planning through implementation.
• Partner with technology and operations teams to improve KYC workflows, automation, and onboarding efficiency.
• Maintain quality control to ensure KYC reviews meet compliance and regulatory standards.

Leadership & Team Development

• Coach and develop KYC analysts while promoting a high-performing, compliance-focused team environment.
• Assess training needs across lines of business and deliver targeted KYC training by product and service.
• Support the Head of KYC Operations in performance management and employee development.
• Serve as a KYC resource to business partners, Third Party Risk Management, Legal, and Compliance.

Reporting and Stakeholder Collaboration

• Report on KYC operations, customer risk trends, and customer attributes across core segments.
• Partner with AML, fraud, and compliance teams on a coordinated financial crime risk approach.
• Work with business stakeholders to provide KYC guidance and support smooth onboarding and monitoring.
• Support KYC-related regulatory examinations and audits.

Required Qualifications And Skills

• 7 – 10 years of experience in KYC, AML, BSA Compliance, or related across settlement services, card issuing, correspondent banking, or retail banking.
• Strong knowledge of KYC/AML regulations, including FinCEN, FATF, and the USA PATRIOT Act.
• Experience managing KYC for customers in digital payments, prepaid cards, correspondent banking, and banking services.
• Strong analytical skills and sound compliance judgment.
• Ability to work effectively in a fast-paced, highly regulated environment.
• Experience with KYC technology and workflow automation tools is a plus.
• Excellent written and verbal communication skills.
• CAMS or similar compliance certification preferred.

About Community Federal Savings Bank (CFSB)

Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients though a solid understanding of relationship banking. We offer a full range of services, including loans, bill payments, card services, internet banking, and merchant processing. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.