VP IT Programs & Service Enablement

Responsibilities

• Define and execute IT strategy aligned with the Credit Union’s goals and member experience priorities.
• Lead design thinking and product discovery efforts to identify new technology enabled opportunities.
• Maintain enterprise product roadmaps across digital, retail, payments, and member facing platforms.
• Own application, integration, and cloud architecture standards and roadmaps.
• Define non functional requirements including scalability, performance, security, and resiliency.
• Ensure architectural consistency and technical debt management across the portfolio.
• Oversee IT program management, project delivery, and release management across the organization.
• Lead special projects and cross functional initiatives with high complexity or enterprise impact.
• Ensure disciplined cost benefit analysis, business cases, and value realization tracking.
• Own IT risk management, compliance, audit coordination, and regulatory readiness.
• Establish and maintain change management policies and operational service levels.
• Ensure incident response, escalation, and post incident learning are consistently executed.
• Drive process automation, engineering efficiency, and continuous improvement initiatives.
• Establish enterprise knowledge management and documentation standards.
• Capture employee and member feedback to inform technology improvements.
• Own IT budget planning, forecasting, and financial governance.
• Ensure technology investments are prioritized and aligned with enterprise value.
• Partner with Finance and Executive Leadership on portfolio transparency and optimization.
• Ensures compliance with NCUA and other applicable rules and regulations in the performance of duties by assigned personnel.
• Partners on all aspects of the technology lifecycle including requirements, product and services management, planning, procurement, installation, automation, support and retirement.
• Ensures key technology management processes are effectively managed including change management, planning, governance and architecture.
• Manages the competing demands for maintenance, projects, innovation, and optimization; work to align resources with project needs and operational needs.
• Oversees the Core Banking Software Engineering team, ensuring secure, high quality development of custom programs, enhancements, and integrations that support core, digital, retail, and payments systems.
• Sets engineering standards and development practices (SDLC, testing, documentation, code quality, release readiness) to ensure stable, performant, and compliant core system changes.

Qualifications

• Minimum 4 Year / Bachelors Degree
• Preferred Graduate Degree Master's Degree in Business or Technology and experience in a financial institution
• Experience 10 or more years of experience leading enterprise technology programs, architecture, or innovation functions or directly related experience
• Must have a proven track record successfully balancing innovation with operational discipline and risk management.
• Strong background in financial services technology, governance, and regulatory environments.