VP - Services Integration

What You Will Do

• Drive performance across hospitals and ambulatory operations to meet or exceed system goals.
• Optimize patient flow (ED throughput, inpatient LOS, discharge efficiency) through oversight of the Integrated Operations Center (IOC).
• Improve OR utilization, block management, and procedural capacity.
• Standardize operations across facilities to reduce variation.
• Oversee productivity metrics and workforce optimization.
• Accountable for operating margin and expense management across assigned areas.
• Ensure achievement of budget targets and cost improvement initiatives.
• Lead operational components of enterprise performance improvement programs.
• Monitor labor cost per adjusted discharge and service line contribution margins.
• Collaborate with Finance to develop sustainable growth models.
• Partner with Chief Quality Officer, Medical and Nursing leadership to drive clinical excellence.
• Implement enterprise strategic initiatives across operations particularly around access.
• Support service line expansion and access growth initiatives.
• Evaluate operational feasibility of new programs and partnerships.
• Collaborate with physician leaders on operational alignment.
• Foster accountability through transparent performance dashboards.
• Lead change management efforts across complex environments.
• Promote a culture of service excellence and patient-centered care.

Performance Metrics

• Operating margin and expense targets
• Adjusted admissions and procedural growth
• ED length of stay
• Inpatient length of stay
• OR utilization rates
• Labor productivity metrics
• Quality and safety indicators
• Access metrics (new patient lag, appointment availability)
• Associate engagement scores

Qualifications

• A Master's Degree in Business Administration/Management or Healthcare Administration.
• A minimum of ten (10) years’ progressive hospital/healthcare experience with a verifiable record of career progression.
• Demonstrated achievement of strategic and operational change in a medical center environment.

Experience

• A minimum of ten (10) years’ progressive hospital/healthcare experience with a verifiable record of career progression.
• Demonstrated achievement of strategic and operational change in a medical center environment.

Skills And Abilities

• A track record of leadership effectiveness, strong business acumen, and a demonstrated history of achieving results through collaboration, strong influence, and communication.
• Must be able to foster innovative approaches in a complex system, provide strategic thought leadership, exhibit strong influence over change processes, and measure and evaluate the effectiveness of programs and initiatives.
• Outstanding leadership and interpersonal skills, with the ability to effectively build relationships and influence at all levels of the organization including physicians.
• Demonstrated ability to coordinate, plan, and execute complex projects with a focus on results.
• Outstanding consultation, coaching, and listening skills with the ability to effectively establish trust and credibility.
• Demonstrates the ability to delegate effectively and establish clear guidelines for accountability.
• Establishes performance levels and service standards in each area of oversite to ensure productivity meets or exceeds service and quality standards with a focus on providing exceptional customer service.
• Proven ability to analyze data and information to identify problems and opportunities, and develop recommendations, solutions, and interventions that reflect good business judgment and support the organizational values.
• Progressive administrative and operational experience in organizations where in-depth knowledge of planning, marketing, operations, finance, and information systems has been demonstrated.
• Extensive knowledge of the healthcare industry and relevant trends.
• Knowledge and understanding of strategic and business planning concepts and practices, and ability to make effective presentations to diverse groups.
• Successful experience in affecting operating efficiencies in a clinical setting.
• Experience in long-range strategic planning and the preparation, implementation, and monitoring of operating budgets.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.