VP, Investor Reporting

Fay Servicing is seeking a VP, Investor Reporting to join our team. Reporting to Servicing Leadership, this position is responsible for leading the Investor Reporting department in various strategic initiatives.

About the role

This role will lead the planning, support, and execution of projects and strategies aimed at increasing revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. Key responsibilities include managing investor reporting and remittance, custodial account control, updates to MSP, and reconciliation exception clearance within industry guidelines. Additionally, the role involves defining and tracking Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), developing and driving communication plans, re-engineering processes, and deploying tools to enhance operational effectiveness.

Responsibilities

• Manage the function, leading activities related to investor reporting and remitting, control of custodial accounts, updates into MSP, and the clearing of reconciliation exceptions within industry guidelines.
• Lead activities required to define and track SLAs and KPIs for the department, and develop and drive the implementation of communication plans, the re-engineering of processes, and the deployment of tools to drive increased operational effectiveness.
• Organize the review of new contracts with the legal and client relations departments and coordinate the key reporting and pricing components of contracts with cross-functional groups within Fay, ensuring their knowledge and expertise are provided to the process.
• Manage performance, foster development, and provide mentoring to employees with the goal of evaluating talent in a continuous effort to increase the efficiency of the department.

Qualifications

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED)
• 10+ years' experience with residential mortgage, commercial mortgage, insurance, and other financial products
• 5+ years' experience in key areas encompassed with Investor Reporting
• 5+ years’ experience managing people and leading teams
• Depth of experience in leading teams through the evaluation and implementation of process improvements to achieve measurable outcomes
• Strong skills and experience in MS Word, Excel to compile and analyze data, PowerPoint to prepare executive-level reviews, and Outlook
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Effective management skills to include talent selection, training, coaching, mentorship, and performance management
• Strong leadership with proven ability to foster an environment of positive employee engagement and trust
• Demonstrated ability to quickly establish credibility; coupled with the ability to recognize and support the organization's culture, values, and priorities
• Collaborative and consultative work style
• Able to manage and lead change; agile; high learning agility
• Client focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results
• Strong analytical skills coupled with sound judgement; strong problem-solving abilities
• Strong project management skills with the ability to effectively lead matrix teams
• Adequate attention to detail; strong quality and compliance orientation
• Able to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
• Self-directed; ability to proactively surface questions, opportunities, issues, and concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401(k) Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

The hiring range for this position is between $97,500.00 - $133,500.00 annually. This position is eligible for an annual discretionary bonus.

Featured Benefits

• Fay Cares! The Fay-Genstone Foundation supports education opportunities, combating poverty, and supporting military service members and first responders.
• Diverse and inclusive workplace with a commitment to valuing and respecting all employees.
• E-Verify participation.

Contact Information

To learn more about this opportunity, submit your resume.