VP, Information Technology

About the role

We are at an exciting inflection point. As we scale our platform and deepen our footprint across the enterprise, technology is no longer just a support function. It's a core driver of how we compete, operate, and grow. We're looking for a Vice President of Information Technology to lead that charge.

Responsibilities

• Define and execute a multi-year IT strategy aligned to company growth objectives, with a focus on scalability, security, and operational excellence.
• Serve as a key member of the senior leadership team, advising the CTO and functional leaders on technology investments, risks, and opportunities.
• Build and maintain a forward-looking technology roadmap that anticipates business needs and keeps the organization ahead of the curve.
• Own the strategy, administration, and optimization of enterprise business systems including CRM (Salesforce), telephony and contact center platforms, productivity suites, and other business-critical SaaS applications.
• Partner with functional leaders across Sales, Customer Success, Finance, and Operations to ensure business systems support their workflows, reporting needs, and growth objectives.
• Lead the evaluation and selection of a next-generation telephony and contact center platform, with a focus on AI-native capabilities, automation, and modern customer engagement workflows.
• Manage vendor strategy, contract negotiations, and lifecycle management for major third-party platforms.
• Oversee all enterprise IT infrastructure including cloud environments, networks, endpoints, and SaaS platforms.
• Ensure systems availability, performance, and reliability meet or exceed SLAs across the organization.
• Lead IT operations including helpdesk, asset management, vendor relationships, and IT service management (ITSM) processes.
• Implement and operationalize cybersecurity policies and standards set by the CISO, covering identity and access management, threat detection, incident response, and data protection.
• Partner with Legal, Compliance, and the CISO to ensure adherence to SOC 1, SOC 2, and other applicable frameworks.
• Champion a culture of security awareness across the organization.
• Be an active daily user of AI tools to improve your own productivity and model AI-forward behavior for the organization.
• Drive automation of routine IT tasks including ticket triage, provisioning, access management, and reporting, with the goal of eliminating manual overhead wherever possible.
• Evaluate emerging technologies and pilot innovative solutions that provide competitive advantage or cost leverage.
• Partner with product and engineering teams to align internal tooling with the company's broader technology vision.
• Lead, mentor, and grow a high-performing IT team of 8, fostering a culture of ownership, continuous improvement, and collaboration.
• Award direct and indirect reports with clear goals, performance standards, and career development pathways.
• Own the IT budget, driving cost efficiency without sacrificing quality or reliability.
• Manage strategic vendor relationships and negotiate contracts to maximize value and minimize risk.
• Report regularly to leadership on IT performance, spend, and strategic progress.

Requirements

12+ years of progressive IT leadership experience, with at least 2 years in a VP-level or equivalent executive role.

Proven track record leading IT at a SaaS or technology company, ideally through periods of rapid growth or organizational transformation.

Deep hands-on experience with cloud infrastructure (AWS or GCP), enterprise security frameworks, and modern ITSM practices.

Experience owning enterprise business systems (CRM, telephony, ERP) and partnering with business stakeholders on system strategy and optimization.

Experience managing a cloud-native, predominantly remote workforce on Mac endpoints.

Qualifications

Demonstrated ability to build, lead, and inspire cross-functional technology teams.

Strong executive presence with the ability to communicate complex technical concepts clearly to non-technical stakeholders.

Strategic thinker who can balance long-term vision with short-term execution and operational demands.

Experience managing multi-million dollar IT budgets and vendor portfolios.

Fluency across enterprise IT domains including networking, cloud platforms, endpoint management, identity and access management, and cybersecurity.

Hands-on, daily experience with AI tools (e.g., Claude, ChatGPT, Copilot) and a strong point of view on how AI should transform IT operations.

Experience with automation platforms and a track record of applying them to reduce manual IT workload.

Experience with modern telephony and contact center platforms, including AI-native and automation-forward solutions.

Ability to evaluate build vs. buy decisions and architect scalable, cost-effective solutions.

Skills

Bullish on AI and automation as a force multiplier for IT teams; sees routine manual work as a problem to be solved, not accepted.

Entrepreneurial and adaptable, comfortable operating in ambiguity and building process maturity where it's needed.

Collaborative and low-ego, with a genuine commitment to serving the business and its people.

Data-driven decision-maker who holds themselves and their team to high standards of accountability.

Passionate about building inclusive, people-first technology organizations.

Benefits

Competitive salary and equity based on role

Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs

100% paid-premium option for medical, dental, and vision insurance

Lifestyle stipend to support your physical, emotional, and financial wellbeing

Flexible work-from-home policy and open to remote

Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting

Employee-led diversity, equity, and inclusion initiatives

Recent Employer Awards Include Best Place for Working Parents 2023 + 2024 + 2025

Great Place to Work Certified, 2022 + 2023 + 2024 + 2025

Built In Best Places to Work, 2022 + 2023 + 2025

Fortune’s Best Workplaces in Texas 2022 + 2023

Fortune’s Best Workplaces in Financial Services and Insurance 2022 + 2023 + 2024