VP, Global Sales Operations

Vision

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Job Summary

The Vice President, Global Sales Operations is a strategic and operational leader responsible for driving sales and partner performance, scalability, and efficiency across Genesys. This role partners closely with Sales, Marketing, Finance, and Customer Success leadership to align execution with company growth initiatives while fostering a culture of innovation, accountability, and data-driven decision-making.

Key Responsibilities

• Leadership and Organizational Excellence

• Lead and develop a high-performing global sales operations function across regions
• Establish clear operating rhythms and accountability models for sales and partner leadership
• Foster a culture of data-driven decision-making, continuous improvement, and innovation

• Executive Partnership and Communications

• Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
• Deliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narratives
• Influence strategic decisions through compelling, data-driven storytelling

• Business Signal Detection and Insights

• Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
• Translate complex data into actionable insights that inform sales strategy and execution
• Anticipate risks and opportunities early to enable proactive decision-making

• Deal-Level Rigor and Forecast Excellence

• Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
• Partner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiency
• Implement scalable processes that balance operational consistency with field flexibility

• AI-Driven Innovation and Automation

• Define and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoring
• Partner with Revenue Operations teams to modernize and optimize sales processes through automation

Core Competencies

• Strategic Thinking

• Connect operational execution to broader business outcomes

• Strong Analytical Rigor

• Synthesize data into actionable insights

• Executive Presence

• Clear, confident, and influential communication

• Leverage Deep Operational Expertise

• SaaS sales motions, metrics, and pipeline management

• Champion Innovation

• Use of AI and automation to drive productivity gains

• Lead and Scale High-Performing Distributed Teams

• Educate and mentor team members

Experience & Qualifications

• 10 or more years of leadership experience in Sales or Revenue Operations within high-growth environments

• Proven success leading global teams and managing senior leaders

• Strong familiarity with modern sales technology including CRM systems, forecasting tools, analytics platforms, and AI solutions

• Show a track record of improving forecasting accuracy, pipeline health, partner performance, and sales productivity

• Experience working directly with executive leadership and contributing to board-level discussions

• Collaborative mindset and strong bias for action across cross-functional teams

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$213,200.00 - $375,000.00

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year

A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work

Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support

Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families

Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.