VP, Global Sales Operations

Vision

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Job Summary

The Vice President, Global Sales Operations is a strategic and operational leader responsible for driving sales and partner performance, scalability, and efficiency across Genesys. This role partners closely with Sales, Marketing, Finance, and Customer Success leadership to align execution with company growth initiatives while fostering a culture of innovation, accountability, and data-driven decision-making.

Key Responsibilities

• Leadership and Organizational Excellence
  Lead and develop a high-performing global sales operations function across regions
  Earnestly establish clear operating rhythms and accountability models for sales and partner leadership
  Foster a culture of data-driven decision-making, continuous improvement, and innovation

• Executive Partnership and Communications
  Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
  Deliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narratives
  Influence strategic decisions through compelling, data-driven storytelling

• Business Signal Detection and Insights
  Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
  Translate complex data into actionable insights that inform sales strategy and execution
  Anticipate risks and opportunities early to enable proactive decision-making

• Deal-Level Rigor and Forecast Excellence
  Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
  Partner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiency
  Implement scalable processes that balance operational consistency with field flexibility

• AI-Driven Innovation and Automation
  Define and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoring
  Partner with Revenue Operations teams to modernize and optimize sales processes through automation

Core Competencies

• Strategic Thinking
  Connect operational execution to broader business outcomes

• Analytical Rigor
  Synthesize data into actionable insights

• Executive Presence
  Communicate clearly, confidently, and influentially

• Deep Operational Expertise
  Leverage deep operational expertise in SaaS sales motions, metrics, and pipeline management

• Innovation through AI and Automation
  Drive productivity gains through the use of AI and automation

• Team Leadership
  Lead and scale high-performing, distributed teams effectively

Experience & Qualifications

• Bring 10 or more years of leadership experience in Sales or Revenue Operations within high-growth environments

• Proven success leading global teams and managing senior leaders

• Strong familiarity with modern sales technology including CRM systems, forecasting tools, analytics platforms, and AI solutions

• Show a track record of improving forecasting accuracy, pipeline health, partner performance, and sales productivity

• Experience working directly with executive leadership and contributing to board-level discussions

• Collaborative mindset and strong bias for action across cross-functional teams

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

• $213,200.00 - $375,000.00

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

What Happens After You Apply

Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.