VP Disability & Leave Operations

Work remotely—your office, your vibe! We’re looking for a compassionate, strategic leader to guide our disability and absence management programs across multiple claim teams. You’ll support operations for STD, FMLA/Absence, Paid Leaves, LTD, and integrated programs—ensuring exceptional service, strong client relationships, and consistent performance.

Responsibilities

• Facilitates the implementation, continuous improvement, and integration of all disability and absence management programs/processes within the unit.
• Provides proactive leadership in developing a continuous improvement culture within the IDAM department.
• Ensures that all aspects of the department's operations meet corporate guidelines, federal, state, and local law, and are in accordance with professional standards and confidentiality.
• Assesses various programs to ensure they meet defined objectives and client needs.
• Manages, hires, trains, develops, and motivates qualified individuals.
• Maintains up-to-date knowledge of industry trends in integrated disability and absence management to ensure best practices.
• Manages business unit to budget to meet corporate revenue objectives.
• Communicates P&L performance and positive/negative trends to executive management.
• Prepares budget forecasts and periodic re-forecasts as required.
• Works with the reporting and analytics team to ensure key metrics are current and provide insights into operational efficiency and business impact.
• Participates in sales presentations and meetings with prospects and current accounts in support of corporate revenue objectives.
• May participate in the appeals process.
• Performs other related duties as required.

Requirements

• Bachelor's Degree or equivalent work experience required.
• Minimum of eight years progressive experience in managing integrated disability and absence management programs, with preference for employer-based experience.
• Six years in a supervisory or leadership capacity required.
• Expertise with IDAM best practice benchmarking and metrics.
• Demonstrated ability to establish critical relationships at all levels of the organization and with external partners.
• Exceptional communication skills, change management skills, and customer focus.
• Strong organizational and time management skills.
• Excellent oral, written, and presentation skills.
• Demonstrated experience in building high-performance teams—ability to inspire a shared vision and empower and motivate a team.

Qualifications

• Experience in a broader integrated health and productivity model including healthcare, on-site clinics, wellness, and EAP.
• Experience with middle to large complete companies (e.g., 7,000+ employees, union representation, and industrial, highly physically demanding jobs).
• Licensed disability adjuster.
• Current membership/leadership in professional organizations critical to the field.
• Completion of continuing education requirements as outlined by Crawford Educational Services.
• Nationally accredited certification in a related profession such as Certified Disability Management Specialist (CDMS) or Certified Case Manager (CCM).

About Us

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values.

Benefits

• Competitive base pay with a defined pay range/salary based on experience, education, market rates, and other factors.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Comprehensive benefits package including:
  • Medical, Dental, and Vision Plans
  • Prescription Drugs coverage
  • HSA, HRA, and FSA Accounts
  • Paid Holidays, Vacation, and Sick Leave
  • 401(k) Retirement Plan
  • Tuition Assistance
  • Paid Parental Leave
  • Supplemental Health Benefits
• Additional benefits at no cost:
  • Enhanced Mental Health Support
  • Virtual Physical Therapy
  • Caregiving Services
  • Life Assistance Program
• Training programs that promote continuous learning and career progression.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.