VP - Digital Sales & Service (Hybrid: Onsite at Headquarters in Cottage Grove, WI + remote)

About the Role

As our Vice President of Digital Sales and Service, you’ll provide strategic leadership for Summit’s Digital vertical, shaping the remote member experience and advancing strategies to acquire, onboard, engage, and serve members through digital and remote channels.

Responsibilities

• Inspire and develop talent by cultivating a dynamic team environment that drives growth, recognition, accountability, and ongoing development.
• Lead digital strategy and operations by setting strategic direction, prioritizing work, aligning resources and budgets, and using data to guide decisions across Summit’s Digital vertical.
• Strengthen lending performance by supporting credit quality and consumer loan portfolio performance that differentiates Summit in the marketplace.
• Deliver measurable member outcomes by achieving key business objectives related to member service, response times, resolution rates, and other essential performance measures.
• Drive digital innovation by increasing adoption of new technologies and solutions that improve digital efficiency, effectiveness, and member engagement.
• Ensure compliance and quality by maintaining adherence to industry regulations, company policies, and quality assurance standards.
• Manage financial performance by meeting budget parameters while sustaining strong member service and operational effectiveness.

Requirements

• A Bachelor’s Degree in Business or a related field, or equivalent work experience, is required.
• A minimum of seven years in sales and customer service, with at least five years in a management capacity.
• Ten years of financial experience including a minimum of seven years of loan underwriting experience.
• Previous experience in developing, converting, and launching new member service capabilities.
• Experience working cross-functionally to solve complex problems and improve quality and member experience.
• Experience managing change and timelines in a fast-paced environment.
• Strong knowledge of digital sales and service dynamics and operating metrics.
• Professional and well-developed oral and written communication skills.
• Results-driven, detail-oriented, highly organized, self-motivated, and self-managed.
• Comprehensive knowledge of the financial service industry, including deposit and loan products and services.

Benefits

• Excellent health insurance options to support you and your family.
• 401(k) with employer match to help you invest in your future.
• Generous paid time off so you can recharge and live your life.
• Paid holidays and wellness-focused benefits.
• Opportunities for professional growth and executive leadership development.
• A people-first culture that values inclusion, purpose, and impact.
• The opportunity to shape strategy and drive meaningful organizational results.
• Additional benefits designed to support you, at work and beyond.

At Summit Credit Union, different makes us better. We are proud to be an Equal Employment Opportunity employer and are committed to building a diverse, inclusive workplace where everyone belongs and can do their best work.