VP, Default Servicing (BK Operations)

About the role

Fay Servicing is seeking a seasoned leader to join our team as the Default Servicing Manager. Reporting to Servicing Leadership, this position is responsible for leading and developing the Default Servicing function and teams.

Responsibilities

• Lead and develop the Default Servicing function and teams
• Manage the creation, organization, and maintenance of Default Servicing processes and frameworks, ensuring compliance with regulatory requirements and industry standards
• Implement efficient end-to-end default operations, driving innovation and optimizing workflows
• Auditing financial information and mortgage documents, including collateral
• Drive performance and process optimization across bankruptcy workflows, leveraging data, controls, and audit readiness practices to improve recovery outcomes, regulatory adherence, and operational efficiency
• Oversee the Bankruptcy function, including strategy development, case oversight, and compliance with federal bankruptcy laws (Chapters 7, 11, 12, 13) and investor/servicer guidelines
• Provide oversight of bankruptcy operations, ensuring accurate claim filings, timely pleadings, and effective coordination with legal counsel, trustees, and internal stakeholders to mitigate loss and risk
• Foster a culture of excellence, ensuring the highest levels of accuracy and security

Requirements

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED)
• 8+ years' experience in the mortgage servicing industry
• 5+ years' experience in Default Servicing Management roles required
• 5+ years’ experience managing people and leading teams
• In-depth knowledge of agency reporting requirements, claim filing, auditing of financial information and mortgage documents, including collateral
• Demonstratable experience successfully leading servicing-related projects and initiatives with cross-functional teams
• Analytical skills to distribute and allocate resources
• Depth of experience working in a fast-paced work environment
• Strong skills and experience in MS Word, Excel and PowerPoint
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Effective management skills to include talent selection, training, coaching, mentorship and performance management
• Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
• Proven ability to quickly establish credibility; coupled with for recognizing and supporting the organization’s culture, values and priorities
• Collaborative and consultative work style
• Able to manage and lead change; agile; high learning agility
• Client focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results
• Strong analytical skills coupled with sound judgement; strong problem solving abilities
• Strong project management skills with the ability to effectively lead matrix teams
• Adequate attention to detail; strong quality and compliance orientation
• Able to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
• Self-directed; ability to proactively surface questions, opportunities, issues and concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

Qualifications

• Understanding of Default Servicing practices within the mortgage industry

Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

The hiring range for this position is between $92,500.00 - $125,000.00 annually

Featured Benefits

• Annual Discretionary Bonus
• Fay Cares! The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
• Diverse and Inclusive Workplace
• E-Verify Eligible