VP, Consumer Loan Portfolio Manager

About the Company

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. As one of the nation’s premier relationship-based business banks, we provide banking and treasury management services to small, middle market, and venture-backed businesses. The bank offers a broad range of loan and deposit products and services through a network of full-service branches, regional offices, digital platforms, and nationwide capabilities. We also provide full-service payment processing solutions and serve the Community Association Management industry nationwide through our technology-forward platform, SmartStreet™.

Banc of California is committed to supporting local communities through the Banc of California Charitable Foundation and partnerships that promote financial literacy, job training, small business support, and affordable housing. Our success is powered by our people, fostering an environment where entrepreneurial thinking, accountability, and operational excellence are expected. Team members are empowered to take ownership, make informed decisions, and drive meaningful impact as the bank grows.

About the Role

The VP, Consumer Loan Portfolio Manager is responsible for servicing oversight of all Mortgage subservicers. This role performs a variety of oversight activities, including reporting, delinquency review, research, analysis of agency-mandated timelines (e.g., FNMA), and MERS reconciliation, all in accordance with company policies, procedures, and U.S. state and federal laws.

Responsibilities

• Manage relationships with all subservicers, resolving loan-level issues with expertise, judgment, and professionalism.
• Oversee the onboarding of new loan purchases to subservicers.
• Create and maintain an open-item report for all subservicers, including follow-up and expected resolution dates.
• Request and review quarterly credit score reporting from subservicers, analyzing declining scores or unreported data and reporting findings to internal staff.
• Handle MERS responsibilities, including monthly reconciliation for all subservicers, TOB/TOS requests, and the annual audit.
• Review and order valuations for defaulted loans, reporting values to accounting on a quarterly basis.
• Research, understand, and review taxes, insurance, and escrow activity involving mortgage loans and documentation.
• Provide cross-functional support within the department in a dynamic and demanding environment.
• Gather portfolio oversight data to provide performance recaps and support other subservicing oversight areas as needed.
• Uphold company values, including ethical conduct, integrity, and accountability for actions.
• Adhere to policies and procedures, completing tasks accurately and on time while supporting company goals.
• Ensure workplace safety, report unsafe conditions, and comply with OSHA standards.
• Facilitate timely responses to audit requests as assigned by management.
• Perform additional duties and projects as assigned.

Requirements

• Bachelor’s degree and a minimum of 7+ years of residential loan servicing experience within the financial services industry.
• Broad understanding of residential, consumer, and commercial loan processes, documentation, and servicing.
• Intermediate-level experience in residential loan servicing activities and terminology.
• Strong organizational, time management, and analytical skills.
• Knowledge of state and federal banking compliance regulations, including fair lending, privacy, RESPA, and company operational policies.
• Exceptional oral, written, and interpersonal communication skills, with experience presenting to all levels of an organization.
• Ability to make decisions with moderate impact on the work unit and cross-functional departments.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and intermediate math skills.
• Ability to provide expert consultation to management and make formal/informal presentations.
• Strong problem-solving skills for complex, non-standardized situations.
• Ability to work with little to no supervision.
• High school diploma or equivalent required.

Benefits

• Financial Security: Eligible for the company’s 401k plan with a company match and immediate vesting.
• Health & Well-Being: Comprehensive insurance options, including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account (HSA) with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Adoption, surrogacy, and fertility assistance, paid parental leave, and family support solutions, including care options.
• Paid Time Away: Paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: Tuition reimbursement, annual mentorship program, leadership development resources, and access to LinkedIn Learning.

Pay

The base salary offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities, aligned with market data and other factors.