VP, Consumer Loan Portfolio Manager

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. As one of the nation’s premier relationship-based business banks, we provide banking and treasury management services to small, middle market, and venture-backed businesses. The largest independent bank headquartered in California, we offer a broad range of loan and deposit products and services through a network of full-service branches, regional offices, digital capabilities, and nationwide payment processing solutions. We also serve the Community Association Management industry nationwide through our technology-forward platform, SmartStreet™. Committed to supporting local communities, we partner with organizations that promote financial literacy, job training, small business support, and affordable housing.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, accountability and operational excellence are expected, and team members are empowered to take ownership and make informed decisions.

About the role

The VP, Consumer Loan Portfolio Manager is responsible for servicing oversight of all Mortgage subservicers. This position performs a variety of oversight activities including reporting, delinquency review, research, analysis of agency-mandated timelines (e.g., FNMA), and MERS reconciliation, all in accordance with company policies, procedures, and U.S. state and federal laws and regulations.

Responsibilities

• Manage relationships with all subservicers, resolving loan-level issues with expertise, judgment, and professionalism.
• Oversee onboarding of new loan purchases to subservicers.
• Create and maintain an open-item report for all subservicers with follow-up and expected resolution dates.
• Request and review quarterly credit score reporting from subservicers, including analysis of declining scores or unreported scores, and report findings to internal staff.
• Handle MERS responsibilities, including monthly reconciliation for all subservicers, TOB/TOS requests, and annual audit.
• Review and order valuations for defaulted loans and report values to accounting on a quarterly basis.
• Research, understand, and review taxes, insurance, and escrow activity involving mortgage loans and documentation.
• Provide cross-functional support within the department in a dynamic and demanding environment.
• Gather portfolio oversight data to provide performance recaps and support other areas of subservicing oversight as needed.
• Uphold company values, policies, and procedures, ensuring tasks are completed accurately and on time.
• Comply with occupational safety and health standards and facilitate timely responses to audit requests.
• Perform other duties and projects as assigned.

Requirements

• Bachelor’s degree and a minimum of 7+ years of residential loan servicing experience within the financial services industry.
• Broad understanding of residential, consumer, and commercial loan processes, documentation, and servicing.
• Intermediate-level experience in residential loan servicing activities and terminology.
• Knowledge of related state and federal banking compliance regulations (e.g., fair lending, privacy, RESPA) and company operational policies.
• Exceptional oral, written, and interpersonal communication skills, with experience presenting to users at all organizational levels.
• Ability to make decisions with moderate impact on the immediate work unit and cross-functional departments.
• Intermediate skills in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and computer terminal operations.
• Intermediate math skills, including calculating interest, percentages, balancing accounts, and interpreting bar graphs.
• Ability to provide expert consultation to management and make formal/informal presentations.
• Ability to handle complex problems involving multiple variables in non-standardized situations.
• Ability to work with little to no supervision.
• High school diploma or equivalent required.

Benefits

• Financial Security: Eligibility to participate in the company’s 401k plan with a company match and immediate vesting.
• Health & Well-Being: Comprehensive insurance options, including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account (HSA) with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Adoption, surrogacy, and fertility assistance, as well as paid parental leave and family support solutions, including care options.
• Paid Time Away: Paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: Tuition reimbursement, annual mentorship program, leadership development resources, and access to LinkedIn Learning.

Pay

The base salary offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant, in alignment with market data and other factors.