VP, Consumer Loan Portfolio Manager

About the role

The VP, Consumer Loan Portfolio Manager oversees all Mortgage subservicers, managing relationships with them, resolving loan level issues, and ensuring timely resolution of expeditious matters. This role involves overseeing various aspects of mortgage servicing, including reporting, delinquency review, research, analysis of agency mandated timelines, and MERS reconciliation.

Responsibilities

• Manages relationships with all subservicers, resolving loan level issues and maintaining courtesy and professionalism.
• Onboards new loan purchases to subservicers.
• Creates and maintains an open item report for all subservicers with follow dates and expected resolution dates.
• Requests quarterly credit score reporting from all subservicers and reviews declining scores, scores not reported, and reports to internal staff.
• Responsible for MERS, including monthly reconciliation for all subservicers, TOB/TOS requests, and annual audits.
• Reviews and orders valuations for defaulted loans and reports values to accounting on a quarterly basis.
• Researches, understands, and reviews taxes, insurance, and escrow activity involving mortgage loans and documentation.
• Cross-trains in multiple functional areas within the department to provide support wherever and whenever needed.
• Provides support for other areas of subservicing oversight as needed.
• Keeps commitments, inspires trust, works ethically, and supports the company's values.
• Performs duties safely, without endangering health or safety to themselves or others.
• Facilitates a smooth and timely response to all audit requests as assigned.
• Completes tasks correctly and on time.

Requirements

• Bachelor’s Degree and a minimum of 7+ years of residential loan servicing/training within the financial services industry.
• Broad understanding of residential, consumer, and commercial loan processes, documentation, and servicing.
• Intermediate level of work experience, knowledge, and training in residential loan servicing activities and terminology.
• Effective organizational, time management, and strong analytical skills.
• Knowledge of related state and federal banking compliance regulations, and other bank lending policies governing lending, including but not limited to fair lending, privacy, RESPA, and company operational policies and procedures, and the company’s products and services.
• Exceptional oral, written, and interpersonal communication and presentation skills, with a track record of communicating with users at all levels of an organization.
• Ability to make decisions that have moderate impact on the immediate work unit and cross-functional departments.
• Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook.
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
• Ability to provide consultation and expert advice to management.
• Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned teams or other groups as needed.
• Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
• Ability to work with little to no supervision while performing duties.
• High School diploma or equivalent required.

Qualifications

• Bachelor’s Degree and a minimum of 7+ years of residential loan servicing/training within the financial services industry.
• Broad understanding of residential, consumer, and commercial loan processes, documentation, and servicing.
• Intermediate level of work experience, knowledge, and training in residential loan servicing activities and terminology.
• Effective organizational, time management, and strong analytical skills.
• Knowledge of related state and federal banking compliance regulations, and other bank lending policies governing lending, including but not limited to fair lending, privacy, RESPA, and company operational policies and procedures, and the company’s products and services.
• Exceptional oral, written, and interpersonal communication and presentation skills, with a track record of communicating with users at all levels of an organization.
• Ability to make decisions that have moderate impact on the immediate work unit and cross-functional departments.
• Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook.
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
• Ability to provide consultation and expert advice to management.
• Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned teams or other groups as needed.
• Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
• Ability to work with little to no supervision while performing duties.
• High School diploma or equivalent required.

Skills

• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Intermediate-level proficiency in Microsoft Office applications.
• Intermediate-level math skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to manage multiple tasks and prioritize responsibilities.
• Ability to work independently and as part of a team.
• Knowledge of residential loan servicing activities and terminology.
• Understanding of related state and federal banking compliance regulations.

Benefits

• 401(k) plan with company match and immediate vesting.
• Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, and pre-tax Health Savings Account with employer contributions.
• Paid parental leave and family support solutions including care options for your family.
• Paid vacation days, holidays, and volunteer time off.
• Tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

Pay

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Schedule

N/A

Company Information

• Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California.
• Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture-backed businesses.
• The bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.
• The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology-forward platform, SmartStreet™.
• Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.