VP, Commercial

About the Role

At West, we’re a dedicated team connected by a purpose to improve patient lives, a mission that has been central to our company for over a century. Our story began with solving the challenge of supplying penicillin in mass quantities during World War II. Today, we deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily. This role, as VP, Commercial for the West Vantage Operating Unit (OU), is pivotal in defining and executing the global commercial strategy, driving sustainable revenue growth, margin expansion, and long-term value creation in a highly regulated Pharma Services/CDMO environment.

Reporting to the OU President and serving as a member of the OU Senior Leadership Team, you will lead all global commercial functions, including Marketing, Commercial Operations, Account Management, and Business Development. This role shapes the commercial organization, standards, and processes while driving high-value growth across the global network, with a strategic focus on drug/device assembly, packaging, and integrated combination product services. This position is also positioned as a potential future successor to the OU President.

Responsibilities

• OU Commercial Strategy
  • Define and execute a multi-year global commercial strategy aligned with corporate objectives and the 10-year strategic plan.
  • Shape growth priorities across customer segments, geographies, and offerings.
  • Lead global go-to-market architecture across early development, clinical supply, and commercial manufacturing.
  • Present commercial strategy, outlook, and growth scenarios to executive leadership.
  • Lead strategic and tactical marketing, including market sizing, pipeline modeling, offering definition, and multi-channel marketing plans (trade shows, digital marketing, sales enablement tools, etc.).
• Revenue Growth & Margin Expansion
  • Lead the commercial organization to meet or exceed strategic plan revenue and margin commitments, driving sustainable, profitable growth across all regions and segments.
  • Own global pricing strategy, program scope, investment models, and value-based selling frameworks.
  • Manage the opportunity gating and proposals process to ensure alignment with customer scope, execution requirements, and commercial thresholds.
  • Establish disciplined deal governance through structured approval frameworks and commercial policy oversight.
  • Lead targeting, lead generation, and implement tracking mechanisms.
• Strategic Account & Portfolio Management
  • Oversee enterprise strategic account governance, including executive sponsorship models.
  • Drive long-term lifecycle partnerships with key pharma, biotech, and channel partners.
  • Conduct whitespace and adjacency analysis to expand share of wallet.
  • Influence portfolio prioritization through customer and market insights.
• M&A & Commercial Integration
  • Lead commercial due diligence in acquisitions and strategic partnerships.
  • Assess revenue synergies and market expansion opportunities.
  • Oversee commercial integration planning post-acquisition.
  • Ensure seamless customer continuity during integration processes.
• Digital Commercial Transformation
  • Drive CRM optimization, AI-enabled forecasting, and advanced analytics adoption.
  • Implement standardized global commercial processes and data governance.
  • Develop omnichannel engagement strategies tailored to pharma, biotech, and channel partner expectations.
  • Strengthen forecasting accuracy to support capacity and capital planning.
• Customer Experience & Lifecycle Management
  • Champion a customer-centric culture across the OU.
  • Design differentiated service models aligned with segment complexity (e.g., emerging biotech vs. large pharma).
  • Integrate Voice-of-Customer insights into new service offerings, business models, and operational design.
  • Ensure seamless coordination between Commercial, Operations, Quality, Regulatory, and other cross-functional stakeholders.
• Global Operating Model & Organizational Leadership
  • Define the global commercial operating model across regions and business offerings.
  • Establish sales compensation philosophy aligned with margin and growth objectives.
  • Standardize global account management frameworks.
  • Build and lead a high-performing, diverse commercial organization.
  • Develop succession planning and enterprise leadership capabilities.

Key Performance Indicators

• Revenue growth (organic and inorganic)
• Gross margin expansion
• Pricing realization and discount discipline
• Strategic account penetration and retention
• Forecast accuracy
• Customer satisfaction and Net Promoter Score (NPS)
• Pipeline conversion rates
• Post-M&A revenue synergy realization

Leadership Impact

• Embedding commercial discipline in capacity planning
• Strengthening long-term supply agreements
• Enhancing predictability of revenue streams
• Improving margin resilience in regulated markets
• Supporting innovation through customer insight integration

Requirements

• Bachelor's degree or equivalent (required)
• Master's degree or equivalent (preferred)
• Minimum of 20 years of work experience
• Minimum of 10 years of experience in Sales and/or Marketing roles
• Minimum of 10 years of experience in progressive Leadership roles

Skills

• Ability to communicate and collaborate effectively with internal and external stakeholders, including executive leadership and Board members.
• Excellent verbal and written communication skills to convey ideas, negotiate, and influence stakeholders at all levels.
• Ability to listen, partner, and team with other leaders on decisions and gain credibility with leadership internally and at clients.
• Strategic mindset with the ability to see the big picture, connect the dots, and create strategies to achieve competitive advantage.
• Demonstrated ability to understand regulatory environments (FDA, etc.), long-term supply agreements, tech transfer dynamics, and lifecycle management.
• Ability to attract, develop, and mentor talent, build high-performing teams, and foster a culture of collaboration, innovation, and continuous learning.

Schedule

• Travel Requirements: 40% (up to 104 business days per year)

Physical Requirements

Sedentary—Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Benefits

• Remote Work: This is a remote position allowing the team member to work from home.
• Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
• Global Career Opportunities: Facilities across North America, Europe, and Asia-Pacific provide opportunities for international exposure and cross-functional collaboration.
• Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave to maintain a healthy work-life balance.
• Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs.
• Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.