VP, Client Partner
Accuity · United States · 1 mo ago
RemoteRemoteBusiness DevelopmentFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: Company Summary, Job Summary (maybe "About the role"?). The instructions: use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: Company Summary, Job Summary (maybe "About the role"?). The instructions: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. The posting includes: Company Summary (maybe "About the role"? Actually "Company Summary" is about company, not role. Could be "About the role"? But they said use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content.
We have: Company Summary (maybe we can treat as "About the role"? Not exactly. Could be "About the role" includes job summary. The posting includes "Job Summary". So we could put that under About the role
with paragraphs.
Responsibilities: we have a big Responsibilities section with sub-bullets. We'll output - for each duty.
Requirements: The posting includes "Qualifications" with sub-sections Education and Credentials, Experience, Core Competencies, Additional Requirements. We can map "Requirements" heading to include Education, Experience, maybe Core Competencies as skills? But they also have separate Skills heading. The instructions: Use headings for Skills, Benefits, Pay, Schedule. We have no explicit Benefits, Pay, Schedule in posting. So we should NOT include those sections because they are not stated. So we will include About the role, Responsibilities, Qualifications (maybe as Requirements?), Skills (maybe Core Competencies). But we need to decide.
The posting includes "Core Competencies" which are skills. So we can put that under
Skills
. The "Education and Credentials", "Experience" could go under Requirements
or Qualifications
. The instruction list includes Qualifications as a possible heading. So we can use Qualifications
for education and experience. Then Skills for core competencies.
We must not repeat the job title as heading. We must not include Job ID etc. We must preserve all substantive information. Remove boilerplate like EEO etc. There's some repeated lines about Position and Employment Statement duplicated; we should drop duplicates.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content:
Company Summary: "Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes."
Job Summary: "The Vice President, Client Partner is a senior client leadership role responsible for the success of Accuity’s largest and most strategic health system relationships. This role serves as a trusted advisor to client executives, ensuring Accuity delivers against contractual commitments, performance expectations, and strategic objectives while identifying opportunities to strengthen the partnership and expand client value. The Vice President, Client Partner owns the overall health of assigned client relationships, including client satisfaction, revenue retention, account growth, executive engagement, issue resolution, and renewal activities. The role works closely with Client Delivery, Sales, and other cross-functional leaders to align Accuity resources around client priorities and drive consistent execution. As a people leader, the Vice President, Client Partner also leads a small Client Success team supporting day-to-day account management and client coordination. Success in the role is measured through outcomes including account revenue retention, incremental revenue growth, client satisfaction/NPS, client reference readiness, and achievement of agreed client and Accuity performance objectives."
Responsibilities: list of bullet points under headings: Client Partnership and Executive Relationship Management, Client Delivery and Operational Excellence, Leadership and People Management, Account Retention and Growth, Cross-Functional Collaboration, Strategy and Planning, Other Duties as Assigned.
We need to preserve all substantive information. So we should include each bullet as - . The subheadings could be omitted? The instruction says use
- for any list of duties/requirements/benefits. It doesn't require preserving subheadings, but we could include them as part of the li text. Probably better to keep them as part of li.
We'll produce a
with each responsibility as li, maybe preserving the heading text as part of li.
Let's list responsibilities:
- Serve as the senior relationship owner for assigned strategic health system clients.
- Build and maintain trusted relationships with client C-suite executives and other key decision-makers across complex, matrixed organizations.
- Develop a deep understanding of each client’s organization, priorities, operating environment, business objectives, and evolving needs.
- Position Accuity as a strategic partner by proactively identifying opportunities to create additional value and support client goals.
- Maintain visibility into overall client sentiment, satisfaction, organizational changes, and potential relationship risks.
- Support client reference readiness and strengthen long-term advocacy for Accuity.
- Ensure seamless delivery of Accuity solutions in alignment with contractual commitments, client expectations, and established client and Accuity KPIs.
- Partner with Client Delivery and operational leadership to establish effective processes, milestones, success criteria, and performance expectations.
- Monitor client performance and identify opportunities to improve service delivery, outcomes, reporting, processes, and the overall client experience.
- Coordinate cross-functional resources to address performance gaps and execute improvement initiatives.
- Maintain accountability for timely resolution of client concerns and escalations.
- Lead significant client issue escalation and resolution efforts in partnership with appropriate operational and executive leaders.
- Lead, coach, and develop a small Client Success team of approximately 1–2 employees responsible for supporting day-to-day account activities.
- Establish clear priorities, expectations, and accountability for team members supporting assigned client relationships.
- Ensure effective coordination between the Client Success team and Client Delivery, Sales, Finance, and other internal stakeholders.
- Provide direction and support to team members managing routine client communication, account maintenance, follow-up activities, and issue tracking.
- Foster a collaborative, accountable, and client-focused team environment within Accuity’s fully remote organization.
- Maintain accountability for client retention and the long-term health of assigned accounts.
- Partner with Sales leadership to identify, evaluate, and pursue opportunities for incremental account growth.
- Lead or coordinate client renewal activities and contract negotiations in partnership with Sales, Finance, Legal, and other appropriate stakeholders.
- Provide informed input into account forecasting, pipeline, and funnel activities.
- Identify potential competitive threats, client risks, and changing market conditions that could affect retention or growth.
- Translate knowledge of client priorities into opportunities to expand the strategic value of Accuity’s partnership.
- Work across multidisciplinary internal teams to align resources and priorities around client needs.
- Partner with executive and operational leadership to drive decisions and improvements that benefit both the client and Accuity.
- Communicate client priorities, risks, opportunities, and performance trends clearly to internal stakeholders.
- Influence outcomes across teams and functions where direct authority may not exist.
- Provide leadership and strategic context during complex client decisions, escalations, and improvement initiatives.
- Establish strategic account priorities, key milestones, and success measures for assigned clients.
- Develop proactive approaches to strengthening client relationships and improving account performance.
- Monitor the healthcare and mid-revenue-cycle landscape to anticipate client needs, competitive activity, and emerging opportunities.
- Use client, operational, and financial information to inform account strategy and recommendations.
- Balance immediate client needs with longer-term relationship, retention, and growth objectives.
- Perform other job-related duties as assigned based on business needs.
Now Qualifications: Education and Credentials, Experience, Core Competencies, Additional Requirements (Physical Requirements, Position and Employment Statement). We'll include Education and Experience under Qualifications heading. Core Competencies under Skills heading. Additional Requirements (Physical Requirements etc.) maybe we can include under Qualifications as additional notes, but they are somewhat boilerplate. However they contain substantive info about physical requirements. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Physical Requirements is not exactly boilerplate but could be considered generic. However it's part of the job description; we should preserve substantive information. It says: "Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment." That's substantive. We'll include it under Qualifications maybe as a separate paragraph.
Position and Employment Statement duplicated; we should include only once? It's boilerplate legal. Might be considered boilerplate; but it's about at-will employment. The instruction says remove duplicated lines. It appears twice. We can include once maybe, but it's still boilerplate. Might be considered legal boilerplate; but it's not EEO etc. It's about at-will employment. Might be okay to keep once. However the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal boilerplate about at-will employment. Likely should be removed. So we can drop the Position and Employment Statement entirely.
Thus Qualifications section will include Education and Credentials, Experience, Physical Requirements.
Now Skills: Core Competencies list.
We'll output:
About the role
Company Summary: ...
Job Summary: ...
But we might combine company summary and job summary under About the role. Could be two paragraphs.
Then Responsibilities
...
Then Qualifications
for Education and Experience? Actually Education and Experience are not a simple list; they have sub-bullets. We could still use - for each bullet. For Education: "Bachelor’s degree in Business, Healthcare Management, or a related field required. Advanced degree such as an MBA or MHA preferred." That's two sentences; could be one li.
Experience: "Minimum of 10 years of progressive healthcare revenue cycle experience, with experience in Clinical Documentation Integrity (CDI), Health Information Management (HIM), or other mid-revenue-cycle services preferred. Demonstrated experience managing complex, strategic health system relationships and developing trusted partnerships with C-suite executives in highly matrixed organizations. Proven track record of driving client retention, account growth, contract renewals, and service performance in partnership with operational and cross-functional teams. Prior people leadership experience, including coaching and developing professional team members and influencing teams beyond direct reporting relationships." That's multiple sentences; could be one li or break into multiple li. We'll keep as one li for simplicity.
Physical Requirements: we can add as li under Qualifications.
Alternatively we could split Qualifications into Education, Experience, Physical Requirements as separate
headings? But only allowed headings are those listed. We could still use Qualifications
and then have with multiple li.
Then Skills
for each core competency.
We must not include Benefits, Pay, Schedule sections.
Now ensure we preserve all substantive information: we included company summary, job summary, responsibilities, qualifications (education, experience, physical requirements), skills (core competencies). We omitted duplicated legal statements.
Check for any other substantive info: "FLSA Status: Exempt", "People Leader: Yes – approximately 1–2 direct reports", "Travel: 50–75%", "Location: Remote". These are details that could be considered metadata; but they are substantive. The instruction says do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short or drop it. So we could include a short paragraph with location, FLSA status, people leader, travel. Perhaps under About the role we can add a paragraph with those details.
We should not create a Pay/Benefits/Schedule section because not stated
About the role
with paragraphs. Responsibilities: we have a big Responsibilities section with sub-bullets. We'll output- for each duty.
Requirements: The posting includes "Qualifications" with sub-sections Education and Credentials, Experience, Core Competencies, Additional Requirements. We can map "Requirements" heading to include Education, Experience, maybe Core Competencies as skills? But they also have separate Skills heading. The instructions: Use headings for Skills, Benefits, Pay, Schedule. We have no explicit Benefits, Pay, Schedule in posting. So we should NOT include those sections because they are not stated. So we will include About the role, Responsibilities, Qualifications (maybe as Requirements?), Skills (maybe Core Competencies). But we need to decide.
The posting includes "Core Competencies" which are skills. So we can put that under
Skills
. The "Education and Credentials", "Experience" could go underRequirements
orQualifications
. The instruction list includes Qualifications as a possible heading. So we can useQualifications
for education and experience. Then Skills for core competencies. We must not repeat the job title as heading. We must not include Job ID etc. We must preserve all substantive information. Remove boilerplate like EEO etc. There's some repeated lines about Position and Employment Statement duplicated; we should drop duplicates. We need to output only HTML fragment, no /, no markdown fences. Let's extract content: Company Summary: "Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes." Job Summary: "The Vice President, Client Partner is a senior client leadership role responsible for the success of Accuity’s largest and most strategic health system relationships. This role serves as a trusted advisor to client executives, ensuring Accuity delivers against contractual commitments, performance expectations, and strategic objectives while identifying opportunities to strengthen the partnership and expand client value. The Vice President, Client Partner owns the overall health of assigned client relationships, including client satisfaction, revenue retention, account growth, executive engagement, issue resolution, and renewal activities. The role works closely with Client Delivery, Sales, and other cross-functional leaders to align Accuity resources around client priorities and drive consistent execution. As a people leader, the Vice President, Client Partner also leads a small Client Success team supporting day-to-day account management and client coordination. Success in the role is measured through outcomes including account revenue retention, incremental revenue growth, client satisfaction/NPS, client reference readiness, and achievement of agreed client and Accuity performance objectives." Responsibilities: list of bullet points under headings: Client Partnership and Executive Relationship Management, Client Delivery and Operational Excellence, Leadership and People Management, Account Retention and Growth, Cross-Functional Collaboration, Strategy and Planning, Other Duties as Assigned. We need to preserve all substantive information. So we should include each bullet as - . The subheadings could be omitted? The instruction says use
- for any list of duties/requirements/benefits. It doesn't require preserving subheadings, but we could include them as part of the li text. Probably better to keep them as part of li.
We'll produce a
- with each responsibility as li, maybe preserving the heading text as part of li.
Let's list responsibilities:
- Serve as the senior relationship owner for assigned strategic health system clients.
- Build and maintain trusted relationships with client C-suite executives and other key decision-makers across complex, matrixed organizations.
- Develop a deep understanding of each client’s organization, priorities, operating environment, business objectives, and evolving needs.
- Position Accuity as a strategic partner by proactively identifying opportunities to create additional value and support client goals.
- Maintain visibility into overall client sentiment, satisfaction, organizational changes, and potential relationship risks.
- Support client reference readiness and strengthen long-term advocacy for Accuity.
- Ensure seamless delivery of Accuity solutions in alignment with contractual commitments, client expectations, and established client and Accuity KPIs.
- Partner with Client Delivery and operational leadership to establish effective processes, milestones, success criteria, and performance expectations.
- Monitor client performance and identify opportunities to improve service delivery, outcomes, reporting, processes, and the overall client experience.
- Coordinate cross-functional resources to address performance gaps and execute improvement initiatives.
- Maintain accountability for timely resolution of client concerns and escalations.
- Lead significant client issue escalation and resolution efforts in partnership with appropriate operational and executive leaders.
- Lead, coach, and develop a small Client Success team of approximately 1–2 employees responsible for supporting day-to-day account activities.
- Establish clear priorities, expectations, and accountability for team members supporting assigned client relationships.
- Ensure effective coordination between the Client Success team and Client Delivery, Sales, Finance, and other internal stakeholders.
- Provide direction and support to team members managing routine client communication, account maintenance, follow-up activities, and issue tracking.
- Foster a collaborative, accountable, and client-focused team environment within Accuity’s fully remote organization.
- Maintain accountability for client retention and the long-term health of assigned accounts.
- Partner with Sales leadership to identify, evaluate, and pursue opportunities for incremental account growth.
- Lead or coordinate client renewal activities and contract negotiations in partnership with Sales, Finance, Legal, and other appropriate stakeholders.
- Provide informed input into account forecasting, pipeline, and funnel activities.
- Identify potential competitive threats, client risks, and changing market conditions that could affect retention or growth.
- Translate knowledge of client priorities into opportunities to expand the strategic value of Accuity’s partnership.
- Work across multidisciplinary internal teams to align resources and priorities around client needs.
- Partner with executive and operational leadership to drive decisions and improvements that benefit both the client and Accuity.
- Communicate client priorities, risks, opportunities, and performance trends clearly to internal stakeholders.
- Influence outcomes across teams and functions where direct authority may not exist.
- Provide leadership and strategic context during complex client decisions, escalations, and improvement initiatives.
- Establish strategic account priorities, key milestones, and success measures for assigned clients.
- Develop proactive approaches to strengthening client relationships and improving account performance.
- Monitor the healthcare and mid-revenue-cycle landscape to anticipate client needs, competitive activity, and emerging opportunities.
- Use client, operational, and financial information to inform account strategy and recommendations.
- Balance immediate client needs with longer-term relationship, retention, and growth objectives.
- Perform other job-related duties as assigned based on business needs.
Now Qualifications: Education and Credentials, Experience, Core Competencies, Additional Requirements (Physical Requirements, Position and Employment Statement). We'll include Education and Experience under Qualifications heading. Core Competencies under Skills heading. Additional Requirements (Physical Requirements etc.) maybe we can include under Qualifications as additional notes, but they are somewhat boilerplate. However they contain substantive info about physical requirements. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Physical Requirements is not exactly boilerplate but could be considered generic. However it's part of the job description; we should preserve substantive information. It says: "Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment." That's substantive. We'll include it under Qualifications maybe as a separate paragraph.
Position and Employment Statement duplicated; we should include only once? It's boilerplate legal. Might be considered boilerplate; but it's about at-will employment. The instruction says remove duplicated lines. It appears twice. We can include once maybe, but it's still boilerplate. Might be considered legal boilerplate; but it's not EEO etc. It's about at-will employment. Might be okay to keep once. However the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal boilerplate about at-will employment. Likely should be removed. So we can drop the Position and Employment Statement entirely.
Thus Qualifications section will include Education and Credentials, Experience, Physical Requirements.
Now Skills: Core Competencies list.
We'll output:
- for each bullet. For Education: "Bachelor’s degree in Business, Healthcare Management, or a related field required. Advanced degree such as an MBA or MHA preferred." That's two sentences; could be one li.
Experience: "Minimum of 10 years of progressive healthcare revenue cycle experience, with experience in Clinical Documentation Integrity (CDI), Health Information Management (HIM), or other mid-revenue-cycle services preferred. Demonstrated experience managing complex, strategic health system relationships and developing trusted partnerships with C-suite executives in highly matrixed organizations. Proven track record of driving client retention, account growth, contract renewals, and service performance in partnership with operational and cross-functional teams. Prior people leadership experience, including coaching and developing professional team members and influencing teams beyond direct reporting relationships." That's multiple sentences; could be one li or break into multiple li. We'll keep as one li for simplicity.
Physical Requirements: we can add as li under Qualifications.
Alternatively we could split Qualifications into Education, Experience, Physical Requirements as separate
headings? But only allowed headings are those listed. We could still use
Qualifications
and then have- with multiple li.
Then
Skills
- for each core competency.
We must not include Benefits, Pay, Schedule sections.
Now ensure we preserve all substantive information: we included company summary, job summary, responsibilities, qualifications (education, experience, physical requirements), skills (core competencies). We omitted duplicated legal statements.
Check for any other substantive info: "FLSA Status: Exempt", "People Leader: Yes – approximately 1–2 direct reports", "Travel: 50–75%", "Location: Remote". These are details that could be considered metadata; but they are substantive. The instruction says do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we could include a short paragraph with location, FLSA status, people leader, travel. Perhaps under About the role we can add a paragraph with those details. We should not create a Pay/Benefits/Schedule section because not stated
About the role
Company Summary: ...
Job Summary: ...
But we might combine company summary and job summary under About the role. Could be two paragraphs. ThenResponsibilities
- ...
Qualifications
- for Education and Experience? Actually Education and Experience are not a simple list; they have sub-bullets. We could still use
- for each bullet. For Education: "Bachelor’s degree in Business, Healthcare Management, or a related field required. Advanced degree such as an MBA or MHA preferred." That's two sentences; could be one li.
Experience: "Minimum of 10 years of progressive healthcare revenue cycle experience, with experience in Clinical Documentation Integrity (CDI), Health Information Management (HIM), or other mid-revenue-cycle services preferred. Demonstrated experience managing complex, strategic health system relationships and developing trusted partnerships with C-suite executives in highly matrixed organizations. Proven track record of driving client retention, account growth, contract renewals, and service performance in partnership with operational and cross-functional teams. Prior people leadership experience, including coaching and developing professional team members and influencing teams beyond direct reporting relationships." That's multiple sentences; could be one li or break into multiple li. We'll keep as one li for simplicity.
Physical Requirements: we can add as li under Qualifications.
Alternatively we could split Qualifications into Education, Experience, Physical Requirements as separate
- for any list of duties/requirements/benefits. It doesn't require preserving subheadings, but we could include them as part of the li text. Probably better to keep them as part of li.
We'll produce a