VP, Branch Manager - Newark - Ferry Street (Full-time)

About the Role

The Branch Manager II is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch offices (two or more) or a single branch with a qualifying deposit base and FTE count. This includes operations and risk management, lending, product sales, customer service, performance management, and security and safety in accordance with the Bank’s objectives.

The Branch Manager II provides leadership to branch team members, driving the attainment of branch objectives and goals while fostering employee development. Key objectives include maintaining and expanding customer relationships, individual and relationship profitability, deposit growth, retail/small business/commercial loan growth, non-traditional product sales, and cross-selling financial products and services.

Responsibilities

• Achieve all assigned goals, including sales targets for branch team members, and provide coaching on sales skills and customer engagement.
• Conduct weekly team huddles and meetings focused on sales activities and results.
• Manage and perform an external sales calling program.
• Provide leadership, mentorship, and inspiration to help team members reach their full potential.
• Participate in professional leadership development and product/service training.
• Ensure exceptional customer service is consistently delivered, validated via customer satisfaction surveys.
• Participate in local community events and join organizations such as Rotary Club or Chamber of Commerce.
• Work with Assistant Branch Managers to direct day-to-day branch operations, ensuring adherence to bank policies and government regulations.
• Collaborate with Assistant Branch Managers on supervisory responsibilities, including interviewing, hiring, training, performance appraisals, and resolving employee concerns.
• Oversee all risk management-related issues for the branches.
• Perform additional duties as assigned or required.

Requirements

• High School Diploma or GED.
• 7 years of Branch Manager experience in a sales and service environment.
• Business development experience with strong community ties in the branch locations’ general area.
• Demonstrated positive, professional, and client-centric service attitude.
• Proven ability to communicate a vision and remove barriers for team success.
• Track record of meeting sales targets and production goals.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities and competing deadlines.
• Knowledge of banking operational processes and their relation to Federal Regulations and Laws.
• Ability to work a flexible schedule based on business needs.
• Ability to travel throughout the branch network.
• Experience managing multiple or remote locations.

Preferred Qualifications

• Bachelor’s Degree in Business Administration or a related field.
• Prior multi-branch/office management experience.
• Life and Health Licenses to support investment programs (preferred).

Licenses and Certificates

• Required to register as a mortgage loan originator with the NMLS prior to taking mortgage loan applications or negotiating loan terms.

Working Conditions

• Work is mainly performed in retail-banking branch offices under general office conditions.
• May require travel between customer sites, Provident offices, or branches.
• Flexibility to adapt to new job locations and reassignments as directed.
• Occasional lifting of 5 to 25 lbs. (e.g., coins).
• Prolonged sitting/standing and occasional bending or stooping (e.g., retrieving coins from vaults).
• Noise levels are usually moderate.
• Willingness to work required overtime.

Pay

$61,600 - $88,000 annually. The base pay offered may vary based on skills, experience, job-related knowledge, education, geographic location, internal equity, and other business needs. This role is incentive-eligible based on company, business, or individual goal achievement and performance.

Benefits

• Paid time-off (PTO) and Holiday (PTO).
• Health and Wellness benefits, including Medical, Dental, and Vision Plans.
• Flexible and Health Savings Accounts.
• 401(k) Retirement Plan.
• Disability Insurance, Employee Assistance Program, and Basic Life Insurance.
• Company-sponsored Tuition Disbursement and Loan Repayment programs.
• Voluntary benefits, including Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.