VP, Branch Manager - Westchester (Full-time)

Position Overview

The Branch Manager II is a dynamic role responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch offices (two or more) or a single branch with a qualifying deposit base and FTE count. This includes but is not limited to: operations and risk management (ensuring adherence to internal controls), lending, product sales, customer service, performance management, and security and safety in accordance with the Bank’s objectives.

Key Responsibilities

• Achieve all assigned goals.
• Maintain, expand, and develop internal and external customer relationships.
• Manage and perform external sales calling program.
• Provide positive leadership, mentorship, and inspire all branch team members to reach their full potential.
• Participate in professional leadership development courses and product/service training to ensure skills are maintained and strengthened.
• Ensure the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations.
• Validation via customer satisfaction surveys.
• Work in conjunction with Assistant Branch Managers to provide day-to-day direction to branch staff in all aspects of branch operations.
• Ensure that branch team members operate within established policies and procedures of the Bank and government regulations.
• Work in conjunction with Assistant Branch Managers to ensure all required reports are submitted completely and in a timely manner.
• Carry out supervisory responsibilities in accordance with the organization's policies.

Minimum Qualifications

• High School Diploma or GED
• 7 years Branch Manager experience in a sales and service environment
• Business development experience, with strong community ties within the general area of branch locations
• Demonstrate positive and professional client-centric and service-oriented attitude
• Clearly communicate a vision and remove barriers for team success
• Proven ability to meet sales targets and production goals
• Excellent written and verbal communication skills
• Highly organized
• Ability to plan and complete multiple priorities with competing deadlines
• Knowledgeable of banking operational processes and how they relate to Federal Regulations and Laws
• Ability to work a flexible schedule based upon the needs of the business
• Experience managing multiple locations or managing remote locations

Preferred Qualifications

• Bachelor’s Degree – Business Administration or related field preferred
• Prior multi-branch/office management experience preferred