Assistant Store Manager (125th & Harlem) Full Time

We need to output HTML fragment with sections: About the role? The posting includes "Work Location", "Hours", "Pay Details", "Line Of Business", "Job Description", then sections: Depth & Scope (maybe part of responsibilities), then Education & Experience, then Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities, OCC Language, Physical Requirements. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections when posting has real specific content. The posting includes Pay Details (pay range) and Hours (40). So we can have Pay and Schedule sections. Also we have responsibilities (Depth & Scope, etc.) and requirements (Education & Experience, etc.) and qualifications maybe overlapping. We need to map content to these headings. We must not repeat job title as heading. No Job ID. Remove boilerplate. We need to preserve all substantive information. So we need to extract details: Work Location: New York, New York, United States of America. Hours 40. Pay Details $32.00 - $47.75 USD. Also mention compensation policies etc. That's pay details. Line Of Business Personal & Commercial Banking. Job Description paragraph: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform. Depth & Scope: multiple bullet-like sentences. We'll turn into

• items. Education & Experience: list bullet items. Customer Accountabilities: bullet items. Shareholder Accountabilities: bullet items. Employee/Team Accountabilities: bullet items. OCC Language: paragraph. Physical Requirements: list. We need to decide which sections to output: About the role (maybe the Job Description paragraph?), Responsibilities (Depth & Scope?), Requirements (Education & Experience?), Qualifications (maybe Customer Accountabilities? but that's more responsibilities). Actually typical sections: About the role (overview), Responsibilities (what you'll do), Requirements (education/experience), Qualifications (skills/preferred), Benefits, Pay, Schedule. But we can combine. Given instruction: "Prefer a few substantive sections over many thin ones." So we can have maybe three sections: About the role (overview + line of business), Responsibilities (Depth & Scope + Customer/Shareholder/Employee accountabilities), Requirements (Education & Experience + OCC Language + Physical Requirements). Pay and Schedule separate as they have specific content. Thus sections: About the role, Responsibilities, Requirements, Pay, Schedule. We must not include Benefits if not present. Now we need to format.

  About the role

  then

  containing overview and line of business and location? Location maybe not part of About role but could be included. We'll include location in About the role paragraph. Then

  Responsibilities

  then
  • for each responsibility bullet. We need to extract bullet items from Depth & Scope, Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities. Let's list them: Depth & Scope bullets (converted from sentences): - Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals - Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines - Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity - Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations - Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience - Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment - Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution - Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations - Leads and coaches advisory team on advice giving strategies and overall product and services acumen - Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives - Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights - Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth - Actively participates in community events, promoting the TD Brand while servicing the needs of the community - Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization Customer Accountabilities bullets: - Creates an environment where the team Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions - Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth - Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals - Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs - Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met - Acts as an escalation point for Customer problem resolution – identifies how to prevent the problem from happening and educates the Customer - Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality - Understands and supports the Bank's Customer Service Strategy - Considers the impact of decisions on the well-being of TD, its Customers, and stakeholders - Provides the highest level of Customer service when dealing with internal partners, vendors, and Customers - Proactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements Shareholder Accountabilities bullets: - Leads and drives operational compliance of all Store operations including teller and platform operations - Leads the team in completing day to day processes/transactions/activities and oversees completion and quality of work - Ensures the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits - May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management - Develops/leads Store in Operational Excellence plan - Vault Management, including Monthly Vault and drawer audits - Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the Store - Understands and applies operating policies and procedures - Supports the timely and accurate completion of business processes and procedures - Escalates non-standard or high-risk transactions/activities as necessary - Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations - Supports and participates in process improvement opportunities - Ensures necessary due diligence to support the accuracy of all Customer transactions/activities - Proficiency, understanding, compliance with of the Bank Code of Conduct Employee/Team Accountabilities bullets: - Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken - Leads, reinforces, and embeds TD's shared commitments - Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner - Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct (regarding Customer interactions, products, and services, etc.) - Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teams - Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes - Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives - Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives - Acts as a brand champion for your business area/function and the bank, both internally and/or externally Now OCC Language paragraph: "This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.5102 et seq., and its implementing regulations, 12 CFR Part 1007.Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.5102 et seq., and its implementing regulations, 12 CFR Part 1007.Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position." Physical Requirements list: we need to convert each line into
  • . The list includes categories with percentages. We'll keep them as is. Now Education & Experience bullet list: - Undergraduate degree or equivalent experience - 2+ years experience working with customers and or sales in any capacity or equivalent - Supervisory or leadership experience preferred - Demonstrated ability to provide Legendary Customer Service - Strong verbal and written communication skills - Sales and Operational Management skills - Ability to manage competing priorities - Previous consumer and residential lending experience preferred - Proficient in Microsoft Office - Knowledge of banking products and services preferred - Demonstrated organization, interpersonal, communication and decision-making skills - Shows proficiency with expense management - Notary License (Preferred) - Must maintain an active registration status with NMLS upon hire (Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake Now we need to decide where to put Education & Experience: under Requirements section. Now Pay section:

    Pay

    Pay Details $32.00 - $47.75 USD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities