Assistant Store Manager (Full Time)

About the role

Opportunity knocks at the Lakeshore Learning Store. As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Providing great customer service isn’t just a goal—it’s the essence of who we are. Lakeshore Learning Store managers have a knack for leading by example. No job is too small to tackle…and no team success is too small to celebrate.

Responsibilities

• Building Talent
  • Assist management efforts to recruit and develop an engaged, sales-driven team
  • Ensure team members receive consistent coaching and growth opportunities and support career pathing
  • Conduct new hire onboarding training and development sessions
  • Support/assist in performance reviews and employee feedback sessions
  • Help resolve staff conflicts and drive workplace engagement and motivation within the store
• Building Service Standards
  • Supervise daily store operations to ensure service standards are met (& surpass expectations)
  • Seek and communicate customer feedback regarding school and home use of products
  • Build a unique and lasting relationship with customers
  • Assist in developing and implementing customer service programs and recognition
  • Monitor staff interactions with customers and provide feedback
• Building Revenue and Operational Excellence
  • Ability to analyze sales data, inventory levels and market trends
  • Attention to detail to ensure accuracy in reporting and inventory management
  • Assist in maximizing sales and store profitability while effectively managing controllable expenses
  • Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals
  • Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards
  • Own development of employee schedules to ensure optimal staffing and communicate schedules effectively
  • Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals

Qualifications

• Essential Skills & Attributes
  • Passion for providing excellent customer service
  • Positive and proactive approach to management and working as a team
  • Excellent communication and training skills
  • Exceptional time management and organizational skills
  • Ability to demonstrate company standards and reinforce them with the entire team
  • Strong desire to recognize and reward achievements—big and small
  • Capacity to give regular and clear feedback to team
  • Ability to provide and receive constructive criticism
  • Capacity to multitask to meet simultaneous demands
• Requirements
  • 1-year related retail management experience
  • Ability to work a flexible schedule, including nights and weekends
  • Knowledge of retail POS systems
  • Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Benefits

• Hourly: $20-$23/hr
• Quarterly bonus program
• Paid leave for new parents to support work/life balance and family bonding
• Comprehensive medical/dental plan for full-time employees
• 401(k) retirement plan
• Generous employee discount