Assistant Store Manager (Full Time)

About the role

The Assistant Store Manager at PetPeople is a key member of the team who supports all aspects of store operations, engages customers, and builds long-term relationships.

Responsibilities

• Supports store operations and achieves performance objectives for the store in areas such as customer engagement, driving sales, productivity, presentation, payroll, inventory, etc.
• Builds and maintains relationships with community partners and business associates.
• Accurately updates and completes paperwork, reports, and POS transactions.
• Identifies, interviews, and selects new team members.
• Onboards, trains, coaches, develops, and motivates a team of pet enthusiasts (6-8 associates).
• Maintains open communication with the Store Manager on all aspects of store operations.
• Ensures compliance with all company policies, procedures, and directives.
• Celebrates successes and fosters a collaborative, responsible, and accountable environment.

Requirements

• A love of pets and a genuine interest in animal nutrition and welfare.
• A strong focus on building customer relationships through excellent customer service.
• Energy, enthusiasm, and strong leadership skills to drive results.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi-task and work in a fast-paced, multiple-priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem-solving skills.

Qualifications

• A minimum of 1 year of experience in retail management (pet industry a plus).

Skills

• Customer service skills
• Leadership skills
• Team management
• Inventory management
• Customer relationship management

Benefits

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability and life insurance, company matched retirement savings plan, paid time off, and a great associate discount.