VP Applications Portfolio Management

About the role

The Vice President, Applications Portfolio Management is a senior technology leader responsible for the strategy, governance, and health of Sedgwick's application portfolio and Application Management Services (AMS).

Responsibilities

• Provides executive accountability for the health, stability, performance, and sustainability of RUN services across assigned application portfolios.
• Establishes the strategy, governance framework, and operating model for Application Management Services (AMS) and application portfolio management.
• Oversees portfolio performance, service quality, operational risk, and value realization, ensuring alignment with business priorities and technology objectives.
• Sponsors initiatives that improve application reliability, resiliency, scalability, and operational maturity.
• Serves as the executive relationship leader for AMS providers and strategic technology partners, ensuring delivery against service commitments and business objectives.
• Provides oversight of service management disciplines, including Incident, Problem, Change, Release, and Service Request Management, to ensure operational excellence.
• Serves as the senior escalation point for significant service disruptions, operational risks, and vendor performance concerns.
• Leads governance reviews, operational performance assessments, and executive reporting to drive accountability, transparency, and informed decision-making.
• Ensures compliance with security, audit, regulatory, resiliency, business continuity, and disaster recovery requirements across assigned application portfolios.
• Maintains and mitigates operational and technology risks impacting portfolio performance and service delivery.
• Pairs with business, product, engineering, infrastructure, and security leaders to align application strategies with enterprise priorities and business transformation initiatives.
• Influences portfolio investment decisions, vendor strategies, capacity planning, and cost optimization efforts to maximize business value and operational effectiveness.
• Develops executive-level dashboards, metrics, and performance reporting to support strategic planning and portfolio management decisions.

Qualifications

• Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Business Administration, or a related field required. Advanced degree preferred.
• Relevant ITIL, Agile, SAFe, SRE, Cloud, or vendor management certifications preferred.
• Ten (10+) years of progressively responsible information technology experience required, including leadership responsibility for enterprise application support, service delivery, managed services, vendor management, or technology operations.
• Experience leading large-scale application portfolios and managing strategic service providers in a complex global environment preferred.