VP, Account Management

What You Would Get To Do

As the VP, Account Management, you will lead a team of Account Owners dedicated to building long-term client partnerships, delivering exceptional client experiences, and driving strategic growth across a portfolio of key accounts. You will partner with cross-functional leaders to align client account plans with organizational objectives, serve as the senior escalation point for top-tier clients, and lead the development and execution of strategic account plans that maximize client value and achieve revenue targets.

Your Contributions

• Partner with cross-functional leaders to align client account plans with organizational objectives.
• Serve as the senior escalation point for top-tier clients, ensuring strong client retention and long-term growth.
• Lead the development and execution of strategic account plans that maximize client value and achieve revenue targets.
• Proactively identify and address client needs while ensuring a consultative, high-quality client experience.
• Conduct regular business reviews to evaluate performance and uncover opportunities for continuous improvement.
• Monitor industry trends and adapt account strategies to meet evolving client needs.
• Drive revenue, gross profit, and net contribution growth across the client portfolio.
• Develop rolling three-year strategies and account plans for top-tier clients to exceed growth objectives.
• Lead the team in identifying and securing new business opportunities within existing and prospective client accounts.
• Negotiate and close complex business opportunities.
• Serve as the Client Services subject matter expert for the CRM platform, including Salesforce.
• Possess strong organizational skills with the ability to prioritize competing demands and meet critical deadlines in a fast-paced environment.
• Self-motivated, strategic thinker who can work independently while contributing to team success.
• Ability to travel 20–40%.

What We Are Looking For

• Bachelor's degree preferred.
• 15+ years of experience leading strategic client relationships within the events, experiential marketing, live events, meetings, hospitality, or brand experience industry, including at least 10 years in a senior client services or account leadership role.
• Extensive business development experience with a strong growth mindset.
• Demonstrated success managing international teams and leading cross-functional organizations.
• Strong expertise in client strategy, business development, pricing models, financial oversight, and risk management.
• Proficiency with Microsoft Office, including Excel, and extensive experience using Google Workspace.
• Experience using CRM platforms, including Salesforce.
• Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels.
• Highly collaborative with the ability to work effectively in matrixed and evolving organizations.
• Outstanding client and stakeholder management skills with a consultative, relationship-focused approach.
• Confident, adaptable, and comfortable providing strategic guidance, including challenging client perspectives when appropriate.
• Self-motivated, strategic thinker who can work independently while contributing to team success.
• Ability to travel 20–40%.

Benefits

• Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Pay

The base pay for this position ranges from $159,000-$183,000. This role is also eligible for an annual discretionary bonus.