Volunteer Services Specialist - FT - Days - MHS

Location: Fort Lauderdale, Florida

About the role

The Volunteer Services Specialist serves as the facility-level owner of the volunteer services program and is responsible for developing and executing volunteer workforce strategy for the assigned facility. This role exercises independent judgment to align volunteer services with facility operations, patient experience priorities, and safety standards, while partnering closely with hospital leadership, clinical departments, Human Resources, and community organizations.

Responsibilities

• Holds accountability for volunteer performance management, engagement, and issue resolution, exercising discretion to address concerns, implement corrective actions, and escalate risks that may impact operations, patient experience, or compliance.
• Conducts ongoing rounding and formal assessments with volunteers and departmental leaders to evaluate effectiveness of placements, make real-time placement and role adjustments, and ensure continued alignment with facility operational needs and volunteer capabilities.
• Serves as the primary facility-level consultant to department leaders on volunteer role design, assessing operational needs, risk considerations, and patient experience goals to develop appropriately scoped, safe, and compliant volunteer assignments.
• Owns the end-to-end volunteer lifecycle strategy for the assigned facility, including recruitment planning, selection, onboarding, and placement optimization, ensuring consistent coverage, quality, and alignment with departmental and patient-facing needs.
• Responsible for facility-level volunteer program analytics and data integrity, leveraging Press Ganey survey data, Workday, and TASS to monitor performance, identify trends, and develop regular KPI reports (including onboarding volume, volunteer terminations, service-hour trends, and exit survey insights). Translates insights into actionable recommendations that address program gaps and strengthen volunteer engagement, retention, operational efficiency, and overall service quality.
• Designs and leads the facility volunteer recognition and retention strategy, including major annual appreciation events and ongoing engagement initiatives, to sustain volunteer satisfaction, retention, and program continuity.
• Represents Volunteer Services in facility and departmental forums to provide program updates, communicate enhancements, and ensure alignment with operational priorities.

Skills

• Accountability
• Customer Service
• Develops Relationships
• Effective Communication
• Organization Skills
• Problem Solving
• Responding to Change
• Standards of Behavior
• Team Work

Requirements

• Associate’s degree (required) or equivalent combination of education and experience.
• Two (2) years of related experience.
• Experience in recruiting, screening, and training preferred.
• Requires excellent communication, critical thinking, and presentation skills to influence diverse stakeholders, including clinical leaders, operational teams, volunteers, and community partners.
• The role regularly exercises independent judgment to balance competing priorities, assess risk, interpret data, and make decisions that impact facility operations, volunteer safety, and patient experience.

Working Conditions and Physical Requirements

• Physical Activities:
  • Bending and Stooping: 60%
  • Climbing: 40%
  • Keyboard Entry: 60%
  • Kneeling: 40%
  • Lifting/Carrying 0 - 25 lbs Non-Patient: 60%
  • Lifting/Carrying 25.01 lbs - 75 lbs Non-Patient: 40%
  • Lifting/Carrying > 75 lbs Non-Patient: 20%
  • Pushing or Pulling 0 - 25 lbs Non-Patient: 60%
  • Pushing or Pulling 26 - 75 lbs Non-Patient: 40%
  • Pushing or Pulling > 75 lbs Non-Patient: 20%
  • Reaching: 60%
  • Repetitive Movement Hand/Arm: 60%
  • Running: 40%
  • Sitting: 60%
  • Squatting: 40%
  • Standing: 60%
  • Walking: 60%
• Sensory Requirements:
  • Audible Speech: 60%
  • Hearing Acuity: 60%
  • Smelling Acuity: 20%
  • Depth Perception: 60%
  • Distinguish Color: 60%
  • Seeing - Far: 60%
  • Seeing - Near: 60%
• Environmental Conditions:
  • Biohazardous Waste: 20%
  • Blood and/or Bodily Fluids: 20%
  • Communicable Diseases and/or Pathogens: 20%
  • Dust: 40%
  • Gas/Vapors/Fumes: 20%
  • Hazardous Chemicals: 20%
  • Computer Monitor: 60%
  • Domestic Animals: 40%
  • Moving Mechanical Parts: 40%
  • Potential Electric Shock: 40%
  • Potential for Physical Assault: 20%
  • Wet or Slippery Surfaces: 40%