Volunteer Services Senior Specialist

About the role

This position is not eligible for relocation assistance. The candidate must reside no more than 45 minutes from the Shawnee chapter. The Volunteer Services Specialist supports volunteer recruitment and engagement activities within the region.

Responsibilities

• Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals, and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools, networks, and digital media to obtain volunteer applicants tracked to referral and approval. Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed.
• Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Assist in screening and referring volunteers to appropriate department opportunities. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. May assist in scheduling and coordinating volunteer orientations, placements, meetings, and events.
• Evaluate and modify recruitment and engagement strategies based on lessons learned. Support the development and ongoing refinement of volunteer strategies.
• Provide coaching and guidance to volunteer teams (paid and volunteers) and foster a culture of volunteerism that supports engagement strategies across departments. Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area. Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
• Expand the community volunteer capacity, support workforce engagement of external partners and the community to meet local workforce needs for community-based programming; including preparedness programs, restoring family links outreach education, and other regionally approved services. Liaise with community programming leads (EDs and CVLs) to understand and meet workforce needs.
• Responsible for development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results. Support volunteer programs and services to meet established goals and objectives.
• Assist with executing the Event Based Volunteer plan.

Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in a particular area. Works independently; may instruct or coach other professionals.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Travel will be involved.

Preferred Qualifications

• Volunteer recruitment & engagement experience.
• Public speaking.

Benefits

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting at 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.