Volunteer Services Senior Specialist - Louisville, KY

About the Role

Join the American Red Cross and become a vital part of the world's largest humanitarian network. This role supports volunteer recruitment and engagement activities within the region, focusing on developing and implementing broad-based recruitment strategies to attract and identify volunteers to effectively support Regional goals and mission critical activities.

Key Responsibilities

• Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs
• Conduct general and targeted outreach and recruiting activities through various resource pools, networks and digital media to obtain volunteer applicants tracked to referral and approval
• Maintain accurate records of all potential and actual volunteer leads through the appropriate tools; produce status reports as directed
• Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs
• Assist in screening and referring volunteers to appropriate department opportunities
• Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships
• May assist in scheduling and coordinating volunteer orientations, placements, meetings and events
• Evaluate and modify recruitment and engagement strategies based on lessons-learned; support the development and ongoing refinement of volunteer strategies
• Provide coaching and guidance to volunteer teams (paid and volunteers) and foster a culture of volunteerism that supports engagement strategies across departments
• Contribute expertise and serve as a resource for volunteer engagement best practices
• Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area
• Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues
• Develop a thorough volunteer needs assessment for assigned area; meet with stakeholders and ensure alignment of established goals to volunteer needs
• Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results
• Support volunteer programs and services to meet established goals and objectives
• Assist with executing the Event Based Volunteer plan

Qualifications

• Bachelor's degree required
• Minimum of 5 years of related experience
• Ability to work on a team
• Excellent oral and written communication skills
• Strong interpersonal and presentation skills
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred
• May involve travel

Preferred Qualifications

• Journalism or broadcast journalism degree a plus
• Recruiting targeted positions, a plus
• Must be a great presenter
• Comfortable navigating community networks
• Feels comfortable in a room of strangers
• Collaborates well with team
• Must be a problem solver

Location: Louisville, Kentucky
Candidate must reside in Jefferson County.